Mehdi BOUKRAA

En résumé

Entreprises

• Cisco - SBVC L1.5 - Senior Network Engineer

  Issy les Moulineaux 2014 - maintenant - Enhance knowledge sharing and boost the technical support level
  - Supporting, Coaching, Training globally Level 1 engineers
  - Assistance with critical or/and complex issues.
  - Provide technical expertise to customer if needed.
  - Managing, Controling, Reviewing Technically P1-P3 cases and meet targets
  - Participate in bug scrub and provide with feedback on bugs impact.
  - Testing new products, communicate observations and opportunities related to new technology / product.

• Sutherland Global Services - Cisco Network Engineer

  Rochester 2011 - 2014 - Providing technical support over the phone or email or WebEx for Cisco clients and Partners.
  - Receiving and resolving complex issues and meeting customer needs.
  - Providing a network design for Cisco Partners.
  - Working with other people to solve problems and enhance future products.
  - Using debugging tools and lab simulations to analyze problems and Identify Solutions.
  - Keeping up-to-date with new technology products in order to provide support as soon as they are launched in the market.
  - Pre-sale post-sale consulting/support.
  - Active participation in Cisco Support Community.

Formations

• Cisco Networking Academy

  Cisco Networking Academy 2015 - 2018 CCNP

• Cisco Networking Academy (Cisco Networking Academy)

  Cisco Networking Academy 2014 - 2018 CCNA

• Kharkov National University Of Radioelectronics (Kharkov)

  Kharkov 2005 - 2010

Réseau

• Duc BUI

• Hristina HALACHEVA

• Inès BOUHARB

• Mohamed BELKASMI

• Riadh SAADA

• Saida ASSAIBI

• Samir DENIA