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Mélanie CALLIES

AMIENS

En résumé

Passionate and diligent hospitality student, I have been recently graduated from a Double Bachelor degree with First Class Honours in International Hospitality Management at the University of Brighton (UK) and the Ecole de Savignac (France). This degree gave me the opportunity to travel all around Europe on different campuses and also for different internships. It has enabled me to gain further knowledge and skills within the back of house areas, front of house, food and beverage, conference and banqueting, reception and kitchen.

I am currently undergoing a Master in International Business from the GGSB – Grenoble Graduate School of Business at the Beihang University in Beijing (China). This program enables me to progress in a multicultural environment in order to develop and diversify my skills but also to learn from the local culture and acquire a better understanding of International Business Management.

My professional, academic and personal background gave me the opportunity to become an open-minded person, enjoying new challenges, discovering new cultures and meeting new people. Those past three years helped me developing my interpersonal and adaptation skills as well as improving my team play.

I do believe that there is much more than a simple job beyond the word “Hospitality” which has become for me a real way of thinking and behaving.

I am currently looking for a one-year internship in the marketing department of a hotel group, in Paris, starting from September 2015.

“If nothing makes you happier than making other people happy, then Hospitality is a great industry for you”.

Entreprises

  • L'Horizon Beach Hotel and Spa - F&B Assistant

    2014 - 2014 I was working in the Terrace restaurant of the Hotel.

    Responsible for:

    - Guaranteeing the highest level of guest satisfaction
    - Greeting guests as they arrive
    - Taking orders
    - Verbally explaining daily specials and answering guests questions about menu items
    - Advising guests about wine and the menu
    - Maintaining tables mise en place and cleanliness in the restaurant
    - Operating the canapés service during seminar or banqueting events
    - Processing guest payments
    - Dealing with guests complains and special requests

    http://www.handpickedhotels.co.uk/hotels/lhorizon/
  • L'Horizon Beach Hotel and Spa - F&B Assistant

    2013 - 2013 I was working in the Terrace restaurant of the Hotel.

    Responsible for:

    - Guaranteeing the highest level of guest satisfaction
    - Greeting guests as they arrive
    - Taking orders
    - Verbally explaining daily specials and answering guests questions about menu items
    - Advising guests about wine and the menu
    - Maintaining tables mise en place and cleanliness in the restaurant
    - Operating the canapés service during seminar or banqueting events
    - Processing guest payments
    - Dealing with guests complains and special requests

    http://www.handpickedhotels.co.uk/hotels/lhorizon/
  • Hotel Le Plaza Brussels - Assistant Housekeeping Manager

    2013 - 2013 - Supervising the chambermaids
    - Inspecting rooms
    - Planning staff schedules
    - Managing the turn down service
  • Hotel Le Plaza Brussels - Front office trainee

    2013 - 2013 - Completing procedures when guests arrive and leave
    - Choosing rooms and handing out keys
    - Preparing bills and taking payments
    - Taking and passing on messages to guests
    - Answering and forwarding phone calls
    - Dealing with special requests from guests (booking restaurants etc...)
    - Dealing with complaints or problems.
  • Zum Roten Baren - Commis de Rang

    2012 - 2012 Commis de Rang at the oldest Gasthause of Germany.
    Lunch and evening service
  • L'Horizon Beach Hotel and Spa - Food and Beverage Assistant

    2012 - 2012 Breakfast, fine dining and Room service
  • L'Horizon Beach Hotel and Spa - Food and Beverage Trainee

    2012 - 2012 Breakfast, fine dining and Room service
  • Hotel California - Hotels du Roy - Food and Beverage Trainee

    2011 - 2011 Breakfast & Lunch service
    Conference and Banqueting service
    Bartender
  • HONOTEL - Trainee

    Paris 2010 - 2010 Rotating internship in four different Parisian hotels of the Honotel Group
    - Hotel Etoile Saint Honoré : Housekeeping
    - Hotel Champs-Elysées Friedland : Front office
    - Hotel Opéra Saint Georges: Front office
    - Hotel Coeur de City Paris Tour eiffel: Shadowing the hotel Manager

Formations

  • Grenoble Graduate School Of Business GGSB (Grenoble)

    Grenoble 2014 - 2016 I am curently studying on the Beihang University Campus the MIB decerned by GGSB - Grenoble Graduate School of Business
  • University Of Brighton

    Lewes Road Brighton 2013 - 2014 Graduated with First class Honours

    Modules:

    • Dissertation Project: A study of the customer experience variations between
    independent and branded hotels in the French luxury market - Grade: 80%

    • Business Strategy
    • Contemporary Issues in International Hospitality
    • International Management
    • Change Management
    • Finance
    • Personnel Development
  • Angell Business School Freiburg

    Freiburg Im Breisgau 2012 - 2013 My second year of study took place in Germany, at the Angell Business School of Freiburg.

    • Business Resourcing
    • Design and Environment
    • Hospitality in Action: Food and Beverage Management
    • Managerial Accounting
    • Managing People
    • Research Methods
  • Ecole Internationale Supérieure Hôtellerie Restauration

    Savignac Les Eglises 2011 - 2012 • Applied learning techniques (Study skills and personal development)
    • Business English
    • Economics
    • Finance
    • Food and Beverage
    • Hospitality Operation
    • International Hospitality Management
    • IT
    • Marketing

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