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Consultancy/freelance work for various international companies based in France
- LEARNING / TRAINING DEPLOYMENT CONSULTANT
2014 - maintenant
Expertise: Operational & Administrative management of trainings & tools
Geographic scope: national & international
Supporting: Training/Learning Consultants, Coaches, Trainers, Program Managers, Training Centres, Training Outsourcing Companies, Corporate Universities
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ALSTOM GROUP
- LEARNING OPERATIONS MANAGER
Saint Ouen
2009 - 2014
Learning Operations Manager in charge of Learning Operations & Administration (LOA) outsourcing services for ALSTOM University & Alstom Transport.
Service provider : Expertus Inc.
Scope of Action:
• LOA mgmt. of ALSTOM University & ALSTOM Transport training programs (on/off-site)
• Training Management across multiple sites & businesses
• Manage 10 on-site Front-Office Training Deployment Mgrs. (located in Paris – France)
• Supervise 30 off-shore Back-Office Training Administrators (located in Chennai – India)
Key Achievements:
• Implement & Manage an "on-site/off-shore" business model (Paris/Chennai)
• Create a "Shared Services" back-office unit (Chennai)
• LOA Transition Management for client HQ, Campuses, Sectors
• Define Roles & Responsibilities, process standardization / optimization
• Create, implement & manage LOA tracking tools : Dashboards, Technical Sheets, ticketing system, reporting, LMS & ISHR support services
Key Responsibilities:
• Relationship Mgmt.: VIP ALSTOM Stakeholders, L&D Directors, Community Mgrs, Campus Mgrs., Business Sector Heads, SMEs, HRBPs, Internal Trainers, External Providers
• LOA Solutions’ planning & scheduling, training demand forecasts
• Define & implement training deployment strategies, processes & tools (ILT, VILT, blended), logistics, quality management
• Manage, train & coach on/off site resources, define job descriptions & objectives, workloads, monitor client assessments
• Evaluation & monitoring of results, reporting & analysis,
• Budget Mgmt & internal/external billing procedures
• Contract Mgmt, SLA, SDD
Facts & Figures :
• Overall cost reduction (50%) & volume increase (250%)
• 160+ training programs run / year
• 1300+ training sessions deployed / year
• 20000+ Alstom employees trained / year
• Worldwide coverage (EMEA, NAM, LAM, India, Asia)
• Functional Curricula: Project Mgmt, Sales, Sourcing, Finance, HR, Environment Health & Safety,
Quality, Leadership & Mgmt, as well as Technical Trainings
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HEC Paris Executive Education
- SENIOR PROGRAM MANAGER
Jouy en Josas
2006 - 2008
I was hired as Senior Program Manager by HEC Graduate School of Management to join their newly founded International Programs’ department within the Executive Education division.
My multilingual & multicultural profile combined with my strong program/project management & client services skills led me to be awarded with the top blue-chip Corporate & Degree Programs of HEC's Executive Education international portfolio.
Scope of Action:
• HEC Executive Education's flagship degree program: TRIUM Global EMBA, ranked 1st worldwide in 2014 (Financial Times)
• Certification program : Consulting & Coaching for Change
• Corporate Programs : AREVA, Korean Institute of Science & Technology
Key Achievements:
• Raised client satisfaction level from 3.0 to 3.9 on a scale of 4 (within 6 months)
• Increased customer loyalty and program adoption
• Created and implemented planning & budget control processes
Key Responsibilities:
• Relationship Management: top corporate executives, HEC, NYU, LSE, Oxford University, Harvard Business School Partners, Academic Directors, VIP Faculty & Speakers, Providers
• Learning Operations and Administration management (LOA)
• Team management (3 junior Training Coordinators)
• Extra-curricular & event management
• External providers : search, selection, cost negotiation & contract mgmt..
• Evaluation & monitoring of results
• Budget mgmt. & control
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ELAN - European Local Agency Network (EEIG)
- INTERNATIONAL NETWORK COORDINATOR
1992 - 2005
Founded in 1992, ELAN - European Local Agency Network - was among the first EEIGs (European Economic Interest Grouping) created within the European common market.
Scope of Action:
• Report to the network’s CEO and the Agency Managers/CEOs of each Member country
• Overlook 6 countries: England, France, Germany, Italy, Spain, Holland
• Administrative & Operational management of internal & external network activities
Facts :
• Objective of the EEIG : establish partnerships with leading independent advertising agencies across Europe to share and grow business.
• Specific trademarks: 1) partner only with agencies ranked among the Top 5 independent agencies in their market; 2) help agencies maintain their independence.
• Partners : Callegari Berville/SFCL (France), BDDH (England), Kolle Rebbe (Germany),
BvH (Netherlands), SCACS (Spain), Max Information (Italy)
Key Responsibilities:
• Support ELAN's international business activities : existing clients, new business opportunities, new partner search & selection (long-term agreements or project/one-shot based), quarterly meetings, seminars, conferences, events, communications tools, media reports, supervise the EEIG's annual budget, partner contributions, annual accounts, contractual & legal procedures.
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BDDP (now part of TBWA)
- INTERNATIONAL ACCOUNT EXECUTIVE
1987 - 1992
BDDP was founded in 1985. By the time I joined the agency in 1987, BDDP was ranked among the top 2 most creative advertising agencies in France. Within less than 5 years, BDDP built a multinational network covering all continents, ranked among the top creative agencies and won key global accounts.
Scope of Action:
• Manage international client campaigns : Korean Air, Toys"R"Us, Milton Bradley (games & puzzles), Playskool (toddler toys).
• Operational and administrative coordination of cross border projects
Key Responsibilities:
• Client relations, strategy coordination across partner agencies, deployment of international advertising campaigns (ATL/BTL) across multiple countries
• Team management responsibilities (7 local coordinators – covering 1 or more countries)
