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Omar MEZGRANE

Paris

En résumé

I am a Senior Business Consultant with a significant experience in organizing and driving the conception, the integration and the testing of IT systems.
I have a good business knowledge of the billing and the customer management systems in the telecom, the retail and pharma sectors and I have shown my ability to work and communicate in international environments.

Mes compétences :
Conception
Training
Billing
IT
Test
Facturation
Telecom
BSS
UML
Zuora
Business process management

Entreprises

  • Sage France - Chef de projet Cloud Billing (Zuora)

    Paris 2012 - 2013

  • Galerie Lafayette - BHV - Retail Business Consultant (Logica)

    2011 - 2011 Context : Collecting the business requirements from the business divisions (Sales, Marketing, Customer service, Finance, IT) in order to draft a comprehensive business specifications dedicated to reduce the manual application of the offers and discounts on the point-of-sales terminals.

    My responsibilities :
    • Organize & Drive business requirements workshops.
    • Modeling the business processes
    • Drafting the business requirements specifications.

  • Logica - Business Consultant

    COMPIEGNE 2010 - 2010 Whitepaper on e-Commerce: The objectives of this Logica internal study consisted to identify the best practices of e-Commerce websites grouped by activity sectors.

    Sectors analysed : Luxury, specialized distribution, Cosmetics.

  • Orange - France - Retail Business Consultant (Logica)

    Paris 2010 - 2011 BeStar project: Replacement of the point-of-sales system dedicated to ordering, cashing, supply and inventory management.

    My responsibilities :
    • Drafting the business requirement documents.
    • Identification and modeling the target business processes.
    • During the Gap Analysis workshops, ensure the consistency of the business cashing processes.
    • Contribution follow-up and the arbitration of to the gaps.

  • Johnson & Johnson - Business & Technical Testing coordinator (Logica)

    New Brunswick 2009 - 2009 Project Global HRT: Deployment of SAP HR within Johnson & Johnson worldwide (110 000 collaborators, +15 countries).

    My responsibilities :
    • Follow-up and coordination of the activities of the local business and technical experts within 4 countries (Belgium, UK, Netherlands, India)
    • Definition and validation of the testing scenarios.
    • Risks assessments & progress reporting.

  • TeliaSonera Sweden - Business Consultant (Logica)

    2007 - 2008 Apollo project : Solution based on Oracle BRM and in charge of subscribing, provisioning and billing Triple Play offers (600.000 customers).

    My responsibilities :

    • Business and technical analysis of the customer's requirements.
    • Drafting the business specifications.
    • Business support to the development and the test teams

  • Tele2 France - Test Manager (Logica)

    2006 - 2007 Cobalt Project: Launch and enhancement of a provisioning solution of Triple Play offers based in France and connected with sub-systems in Sweden and Germany.

    My responsibilities :

    • Definition of the acceptance strategy.
    • Design of the test cases, creation of the test data,
    • Coordination of the test phases with the managers of the external systems (Sweden, Germany).
    • Bugs qualification and corrections follow-up,
    • Progress reporting on the testing phases,
    • Business support for the team in charge of the functional specifications.

  • CGI - IT & Business Consultant

    Casablanca 2004 - maintenant Career Summary: 13 years Experience
    ---------------------------------------------------
    • Business consultant at the business divisions (Orange France, Galeries Lafayette-BHV). In charge of collecting the requirements, drafting the business specifications and modeling the business processes related to ordering, cashing, supply and inventory management within point-of-sales.
    • Drafting a white paper on the e-Commerce best practices focused on the luxury, specialized distribution and cosmetics sectors.
    • Business consultant at TeliaSonera Sweden. In charge of the requirements analysis, drafting the business specifications, supervising the solution design and its acceptance for a solution dedicated to the subscription, the provisioning and the billing of Triple-Play offers.
    • Supervising the design of an OSS/BSS proof-of-concept based on Oracle AIA for Communications.
    • Test Manager at Tele2 France in charge of the business acceptance phases.

    Business Competencies
    ---------------------------------
    • Business Requirement Analysis.
    • Organise & Drive business workshops
    • Definition and modeling of Business processes (BPM).
    • Drafting Business and Technical specifications.
    • Preparation and management of Acceptance phases.
    • Design and Implementation of Proof-Of-Concepts.
    • Training : Needs Assessment, Content definition, Delivery

    Operational Competencies
    ------------------------------------
    • OSS : Oracle AIA for Communications, Oracle Billing Revenue Management (BRM), Oracle BI Publisher
    • BSS : Siebel, Coheris
    • Retail : Cylande (Winstore & United Retail), Torex (Retail-J)
    • Méthodes & Outils : RRBT, Merise, UML, BPMN, Bonita, ARIS, Barium

Formations

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