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Palmitano FABIO

Sophia Antipolis

En résumé

Responsible for a team of Service Designers , Process improvement Specialists and Knowledge Managers based in Nice(France) ,Miami(USA) and Bangkok(Thailand). The main objective of the team is to deliver harmonised support processes and knowledge across the entire Amadeus Customer Service Organisation.

Entreprises

  • Amadeus - Unit Manager Service Design & Implementation

    Sophia Antipolis 2008 - maintenant Responsible for a team of Service Designers based in Nice(France) and Miami(USA). The main objective of the team is to deliver harmonised support processes and knowledge across the entire Global Customer Service Organisation.

  • IBM - Technical Support Engineer

    Bois-Colombes 2002 - 2005 Team Leader Responsible for the mission “Novell Transition Project for Honeywell” The goal of this mission was to relocate/migrate around 90 Novell Servers to IBM premises.Provide 2nd and 3rd line support for Systems and Network issues

  • Amadeus - Network Specialist

    Sophia Antipolis 2001 - 2002 Analyse and validate configuration set-up for related services X.25, X.28,Frame Relay, SNA, ensuring the feasibility of different Network solutions

Formations

  • HEC

    Jouy En Josas 2009 - 2010

Réseau

Annuaire des membres :