-
Harmonic inc
- Service Delivery Manager Southern Europe & Middle-East Africa
2016 - maintenant
Around France, Southen Europe & Middle-East and Africa:
* Manage the SLA contracts all along their life (Customer satisfaction, contract reviews, spares, LTPS life cycles...).
* Develop services in the SLA & Services business: SLA renewal preparation, promoting new services, new releases, upgrades.
* Coordination of Upgrades.
* Working closely with Field Service Engineers french, spanish, italian, middle-east teams.
* Responsible for the Revenue forecast and Invoicing execution
* Escalate management when critical issues appear at customers.
* Represent the Services Team in R&D meetings.
* Contribute to tools and process improvement within the company for increasing Services efficiency
* Make sure the Harmonic processes are consistent from one country to another.
* Articulate the phase between Installation and SLA. SLA Kick off meetings.
-
Thomson Video Networks
- Services Manager Southwestern Europe
Ille-et-Vilaine
2014 - 2016
Around France, Spain, Italy, Portugal, Greece, Turkey and Cyprus:
* Develop the SLA & Services business: SLA renewal preparation, promoting new SLA at new customers, promoting new releases, upgrades.
* Manage the SLA contracts all along their life (contract review, spares, LTPS life cycles...).
* Coordination and Project Management on installations, Demos, Upgrades...
* Manage Field Service Engineers french, spanish, italian teams.
* Responsible for the Revenue forecast and Invoicing execution
* Escalate management when critical issues appear at customers.
* Represent the Services Team in R&D meetings.
* Contribute to tools and process improvement within the company for increasing Services efficiency
* Make sure the Thomson processes are consistent from one country to another.
* Articulate the phase between Installation and SLA. SLA Kick off meetings.
-
Thomson Video Networks
- SLA Manager, EMEA
Ille-et-Vilaine
2010 - 2014
Service Level Agreement: In charge of 4 M€ SLA yearly revenue in EMEA region.
* SLA Proposals and quotations, new business opportunies identification, contracts following, Sales Managers assistance for Sales, during pre-sales. Promotion of new services.
* SLA Management: contract reviews, customer steering commitees, revenue and cost reporting, technical staff coordination and management, monitor and escalate technical issues, invoice and payment follow-up. Quotation, scheduling and follow up of softwares upgrades.
* Main Customers: CANAL SAT, GLOBECAST, FRANCE 24, ARQIVA, TV5 MONDE, SES ASTRA AB (Sweden), TERACOM AB (Sweden), CYTA (Cyprus), EUTELSAT, SFR, VIACCESS, AL JAZEERA (Qatar), BELGACOM (Belgium), BSS (Belgium), SSR (Switzerland), TELEFONICA (Spain), SKY (Italia)...
-
Grass Valley
- SLA Manager / EMEA
2004 - 2010
Service Level Agreement:
* SLA Proposals and quotations, new business opportunies identification, contracts following, Sales Managers assistance for Sales, during pre-sales.
* SLA Management for French customers and EROW Customers: contract reviews, steering commitees, revenue and cost reporting, monitor and escalate technical issues, invoice and payment follow-up, Technical Staff coordination.
* Customers: France 24, Globecast, Arqiva, TV5 Monde, SES Sirius (Sweden), Teracom (Sweden), CYTA (Cyprus), Tunisian Television, LCP, Eutelsat, SFR, Elysée...
-
Nextream (JV entre Thomson + Alcatel)
- Support Contract Manager Networks (Nextream)
2002 - 2004
Dans le domaine des réseaux MPEG chez Nextream (JV entre Thomson et Alcatel), Ingénieur Support sur les systèmes MPEG et ATM déployés chez les différents clients sur EROW.
Support engineer at Nextream and Thomson Grass Valley:
Support on DVB MPEG systems sold by Nextream around the world.
-
Thomson Grass Valley SA
- TSS Technical Sales Support sur Server Vidéo
2000 - 2002
Ingénieur avant-vente et marketing opérationnel sur les servers vidéo Thomson.
Démonstrations des produits chez les clients et lors des salons internationaux genre NAB, IBC, CABSAT, BIRTV... etc
-
France Televison / RFO
- Superviseur Technique régies de diffusion
1998 - 2000
En charge de superviser les nouvelles régies de diffusion basées sur des servers vidéo avec stockage partagé et archivage.
-
RFO
- Diffusion et Technicien Nodal
1996 - 1998
Technicien Audivisuel pour multi diffusion analogique à travers le monde chez RFO.
Et technicien Nodal, réception et mise en place des diiférentes connexions RFO à travers le monde.
-
Intermittents/ free lance Montage Vidéo
- Monteur-truquiste Vidéo
1993 - 1996
Monteur vidéo et truquiste chez divers employeurs: Canal, Paris Première, Video Adapt, Arte, La Sept, RFO... etc...
