Menu

Philippe MARENGO

Les Ulis

En résumé

Directeur Opérations Infogérance, Hewlett-Packard

Primary function
Responsible for the definition and implementation of ITSM industry standard best practices (e.g. Information Technology Infrastructure Library, ITIL) cross the delivery organization in the new customer accounts. Develops business plan, training strategy. Works throughout the lifecycle of a deal with customers’ representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business. Improving efficiency by driving community of practices cross all the deals. Improve productivity by auditing customers accounts.

Profile
Master’s degree in Information Systems, Business Administration. ITIL V3 Expert and ISO 20K Consultant Manager Certified. Proven planning, process management and large/complex program management skills. Proven skills to lead and align distributed/diverse teams. Interpersonal skills and ability to influence key people. Experience of driving external and hp internal partnership relationships. Ability to lead and achieve exemplary results in complex global, matrix environments. Successful past engagements leading major projects with significant management of change. Independent decision making and problem solving. Fluency in English and French languages.

Mes compétences :
ITIL
ITSM
ISO 20000
EMEA
FRANCE
Responsible for definition
IT Service Management
significant management
process management
problem solving
complex program management skills
Responsible for warranty extensions
Responsible for the definition
Responsible for design and implementation
Responsible for Telecom business
Responsible for Supply Demand Matching programs
Responsible for Promotional business go
Responsible for Personal Systems Group Europe logi
Responsible for PC distribution center
People management experience
Nokia
Interpersonal skills
Configuration Management
Audit

Entreprises

  • Hewlett-Packard - Manager - ITSM Capacity and Availability Management Centres

    Les Ulis 2013 - maintenant Responsible for definition, implementation and operations of IT Service Management processes cross the delivery organization in the customer accounts. Best-shoring plan execution (reached 80%+ best-shore). Support India and Manilla Remote Centers.

  • Hewlett-Packard - Manager - ITSM Configuration and Capacity

    Les Ulis 2010 - 2013 Capacity and Availability Management Centres
    Responsible for definition, implementation and operations of IT Service Management processes cross the delivery organization in the customer accounts. Set-up EMEA On and Off Shore Centres in the context of HP-EDS integration (70+ people and Mgrs).

  • Hewlett-Packard - Manager - ITSM Configuration

    Les Ulis 2008 - 2010 Capacity and Availability Management Centres
    Responsible for definition, implementation and operations of IT Service Management processes cross the delivery organization in the customer accounts. Built EMEA On and Off Shore Operations Centres (20+ people).

  • Hewlett-Packard - IT Service Management Process Owner

    Les Ulis 2007 - 2008 Responsible for definition and control and improvement of IT Service Management processes (Configuration Management) cross the delivery organization in the EMEA customer accounts in the context of the set-up of the SM EMEA Expertise Center.

  • Hewlett-Packard - Marketing manager

    Les Ulis 2005 - 2007 Personal Systems Group Europe. Responsible for warranty extensions services for Desktops, Workstations and Displays (HP Care Pack Services). Pionneered Attach Services within Group, boosted sales (2x) while increasing margin.

  • Hewlett-Packard - Manager - Logistics process

    Les Ulis 2003 - 2005 Logistics Europe. Responsible for Personal Systems Group Europe logistics program management office (10+ people). Drive European part of worldwide logistics programs. Delivered new logistics capabilities, delivered improvement & cost saving projects.

  • Hewlett-Packard - Channel marketing manager

    Les Ulis 2001 - 2003 Personal Systems Group Europe. Responsible for Promotional business go-to-market (i.e. Top Value), integration and development next to hp/compaq merge. Boosted Top Value promotional business from 5 up to 40% during integration phase.

  • Hewlett-Packard - Supply chain program manager

    Les Ulis 1999 - 2001 Personal Systems Group Europe. Responsible for Supply Demand Matching programs. Reduced costs (15M$ inventory saving) and improved customer experience (50% TAT, 20% OTD). Led investigation for supply-chain channel Reinvention.

  • Hewlett-Packard - Logistics program manager

    Les Ulis 1997 - 1999 HP Services Europe. Responsible for Telecom business (Nokia, Ericsson, Alcatel, Vodafone, ...). Delivered enhanced services such as international drop shipment and merging center capabilities enabling profit and revenue growth.

  • Hewlett-Packard - Process engineering project manager

    Les Ulis 1992 - 1997 Personal Systems Group Europe. Responsible for design and implementation of solutions sustaining tremendous volume growth (10x over this period !). Pioneered build to order manufacturing processes. Investigated manufacturing externalization.

  • Hewlett-Packard - IT Service Management Consultant

    Les Ulis 1989 - maintenant IT Service Management Consultant
    Service Management Initiative
    Hewlett-Packard Services - Europe Middle-East Africa

    Responsible for the definition and implementation of ITSM industry standard best practices (e.g.
    Information Technology Infrastructure Library, ITIL) cross the delivery organization in the new
    customer accounts. Develops business plan, training strategy. Works throughout the lifecycle of a
    deal with customers’ representatives (Infrastructure Support Managers, Client Manager and the
    Account Delivery Manager) to retain customers and build the business. Improving efficiency by
    driving community of practices cross all the deals. Improve productivity by auditing customers
    accounts.

  • Hewlett-Packard - Information system project manager

    Les Ulis 1989 - 1992 Information Technology France. Responsible for PC distribution center and French Manufacturing Operations. Pioneered Isle d'Abeau personal computer distribution center launch. Managed development teams and IT partners.

Formations

Réseau

Annuaire des membres :