Rodolphe HAGUÉ

En résumé

Entreprises

• Jettours

  maintenant

• Booking.com - Senior Account Manager Rhône Alpes

  Paris 2012 - maintenant Création et ouverture du bureau satellite Booking.com à Lyon pour développer la région Rhône Alpes
  Portefeuille de +4500 établissements
  Recruter, coacher, manager une équipe de 15 personnes
  Recherche du bureau permanent, suivi de l'amengement
  Expertise du marché, creation de plan strategic
  Motiver l'équipe pour atteindre les objectifs
  
  Suivi commercial des grands comptes et Chaînes locales de la région

• Booking.com - Account Manager Paris

  Paris 2011 - 2011 En charge d'un portefeuille de 500 hôtels sur Paris intramuros
  
  Acquisition de nouveaux hôtels
  Identification des domaines d'amélioration et d'optimisation des performances commerciales.
  Négociation de contrat, d'allotement et de meilleur tarif

• Booking.com Casablanca Office - Account Manager North Africa

  2011 - 2011 Contribution à la mise en place et ouverture du Bureau Régional North Africa basé à Casablanca de Février à Juin 2011
  
  Portefeuille de 500 hôtels Maroc - Tunisie - Algérie
  
  Aide aux développement du marché et aux recrutements du nouveaux staff.

• Booking.com - Account Manager North Africa

  Paris 2010 - maintenant Portfolio of 350 Hotels in North Africa Market
  
  - Ensure close commercial contact with hotel partners in order to identify areas of improvement and optimize their commercial performance.
  - Acquire new hotel partners. Contracting
  - Maximize revenues and meets the demand of our visitors on Booking.com.
  
  
  Main Responsibilities:
  
  * Create strategic plans;
  * Visit important hotels;
  * Responsible for area coverage;
  * Be a medium for complaints and problems;
  * Take care of negotiations and contracts;
  * Practice allotment management; getting more availability and better rates;
  * Deliver quantity and quality reports;
  * Responsible for after sales;
  * Accompany and train hotels with implementation of system;
  * Advise hotels about internet strategies;
  * Organize and coordinate Tourist Trade Fair visits;
  * Market our brand name to hotels;

• Booking.com - Junior Manager North Africa

  Paris 2009 - 2010 Assist the Account Manager in developing and managing
  
  - Monitor the rate parity and locate the best rates and availabilities
  - Create and ensure the follow-up of commercial mailings to further develop the region
  - Assist in the preparation of market visits
  - Follow up on cancellations, evaluations and complaints
  
  Manage 100 hotel partners in North Africa
  - Secure more partners and optimise the current partnerships
  - Monitor statistics with the range of available tools
  - Meet revenue targets
  - Implement an action plan with the Account Manager
  - Prepare weekly reports

• Booking.com - Coordinateur North Africa

  Paris 2008 - 2009 * In charge of the delivery of correct hotel information and pictures of newly registered hotels;
  * Training of new hotels using our extranet, rates & availability system;
  * Enter the rates, availability, promotions in our system for hotels;
  * Check hotel websites and amendment of rates, availability, specials, promotions;
  * Follow up of mailings, information to hotel by telephone;
  * Answer e-mails of hotels;
  * Assist with the settlement of complaints of hotels and customers
  * Assist Account Managers for rate and availability calls.

• Jet tours - Service Avant Départ, Réservation Sur Mesure Afrique du Nord

  2002 - 2008

Formations

• Lycée Gerard De Nerval

  Luzarches 2000 - 2002 Conception & commercialisation

Réseau

• Alexandra BOULAY

• Aline JULLIAN

• Céline BORNIER

• Charlotte VUILLEMENOT

• Emmanuelle GEOFFROY

• Fiona MOLINARI

• Jean-Philippe CHAN HING HI

• Laurine DOUVRE

• Luc CASTERA

• Philippe DEKETELE