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RENAULT France (DCF: Direction Commerciale France)
- Key Account Manager
2015 - maintenant
- Main contact for each one of my client portfolio/big account in its relationship with RENAULT (full scope, from sales to after sales, short-term rental ...)
- Manage Renault's commercial response to call for tenders. Thus, prospect, negotiate and implement national protocols tailored-made for our customers
- Management of business results and related VME/FME (marketing expenses)
- Ensure the nationwide implementation of all framework agreements (from the distribution network to lenders).
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RENAULT Headquaters
- EXECUTIVE SECRETARY TO AMERICA Region CHAIRMAN & SENIOR VICE PRESIDENT
2014 - 2015
Member of the COMEX of the Business Unit Renault Americas (Ar, Br, Co, Mx and importers)
- Business unit (417’000 new cars) global organization: COMEX agendas, meeting material validation and improvement, follow-up of reports and decisions. Prepare presentations (Operations Monthly Performance, Quarterly Review …) to the CEO.
- Sales & Marketing: contribute to Alliance Revenue Optimization Program, Monthly Landing, Pre-PM & PM, Strategic files (Mexico growth and Importers revival plan), Business Review, Alliance Synergies process for the BU (>100M€); BU Risks Evaluation. Also, Free Cash Flow landing, Top management seminars …
- Contribute to the alignment of employees, management and partners to achieve the performance objectives.
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RENAULT Parts SALES & MARKETING
- COMMERCIAL ACTIONS MANAGER (@FRANCE)
2012 - 2014
Steer and follow up the business of After-Sales Parts, Worldwide scope
- Build the Budget and Three Year Plan for the A/S Worldwide with stakeholders and business units. Analyze the impact of commercial policy, exogenous effects … on KPIs.
- Business expert for After Sales on: commercial policy and distribution incentives (define the general guidelines, training Country Head of A/S marketing …), global industry forecast and selling in/out commercial campaigns.
- Project manager Drive to X% of COP / Business Development 2014-2016: network service capacity for Argentina, Brazil, Morocco, Algeria, China, India and Russia
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RENAULT ENGINEERING
- HEAD OF EUROPEAN SERVICES HUB (@ROMANIA)
2010 - 2012
Expatriated. Deputy to the After-Sales Director (230 employees) and Head of the European Services HUB (64 employees) managing three platforms providing services directly to the distribution network.
- Technical Assistance Platform (34 employees): Management of 42’000 assistance applications per year from 5 different European Networks.
- Warranty Platform (24 employees): 440'000 warranty claims treatment per year (€ 160M) for 14 different European countries.
- Asia-Africa Importers Hub (6 employees): Provide technical assistance, warranty, recall campaign roll out and product quality follow up services to 20 importers.
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RENAULT ENGINEERING After-Sales CORPORATE
- PROJECT MANAGER
2009 - 2010
- Optimization of the 16 Network Services HUBs in Europe (€X million in savings). Study synergies with NISSAN. Roll out a service center for European Networks. Study of RFI and RFQ grouping for European markets.
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RENAULT ENGINEERING After-Sales CORPORATE
- PROJECT MANAGER
2007 - 2009
- Implement the A/S Engineering Hubs in Korea, Romania & Brazil (total headcount 18). Obtain skills certifications and assure operations according to QCD commitments.
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RENAULT ENGINEERING After-Sales CORPORATE
- PROCESS ROLL OUT (@FRANCE)
2005 - 2007
- Roll out and follow up the new assistance process and conduct performance audit for European, American and one Asian country
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Peugeot
- PEUGEOT MARKETING CORPORATE: CRM PROJECTS (@FRANCE)
Paris
2004 - 2004
- Contribute to the new strategy of CRM for Peugeot Champs Elysses and customer contact points with the Brand
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ExxonMobil
- EXXON MOBIL CAMPANA REFINERY: JUNIOR ENGINEER (@ARGENTINA)
Notre-Dame de Gravenchon
2003 - 2003
- Contribute to performance improvement of the maintenance department for the main ExxonMobil refinery in Argentina.
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COSURINVEST
- COSURINVEST (consulting): CONSULTANT ENGINEER (@ARGENTINA)
2002 - 2002
- Use of LPG by fleets: prepare the business case for companies negotiation with the State
