Menu

Sophie BOGARD

Issy-les-Moulineaux

En résumé

I'm both a software engineer, and a technical writer, which makes my profile quite unusual.

I use my technical skills every day to write reusable code samples and detailed documentation about Genesys API products, but I do much more than that. I'm an active member of the developer team, which I help by providing API feedbacks, walking though the API code, and participating in API reviews.

As part of the Genesys Technical Publications group, I also do my best to improve our documentation offer. In particular, I initiated and implemented the Genesys Online Documentation project.

Finally, ergonomics help me to enhance our customer experience, and in an Agile context, to improve internal processes and documentation interfaces.

Mes compétences :
Teaching
Java
C#
Agile
Technical writing
Design
Mediawiki
Innovation
Wiki
JavaScript
HTML
PhpMyAdmin
PHP 5
D3.js

Entreprises

  • Genesys Telecommunications - Technical Publications Engineer

    Issy-les-Moulineaux 2012 - maintenant Documentation
    Mediawiki Administration, Deployment, Enhancement
    Innovation
    Interns Management

  • Université Bretagne Occidentale - Vacataire - Enseignement en Ergonomie

    2010 - 2011 Cours d'ergonomie dispensé aux élèves DEUST TMIC 1ere et 2eme années:
    Ergonomie (introduction à l'ergonomie psycho-cognitive, ergonomie web)
    Interface Homme Machine, conception centrée utilisateur, scenarios et personas
    Méthodologie et investigations de site (audit ergonomique et analyse concurrentielle)

  • Alten - Software engineer / Senior Technical Writer

    Boulogne-Billancourt 2003 - 2012 Engineering (Contract Genesys — Alcatel-Lucent)
    Wiki Online Documentation Portal for the Genesys DevZone: use cases, functional specifications, high level design, mediawiki farm architecture, deployment, support, integration of the editing and review processes of the Genesys Technical Publications, training of technical writers, integration of new extensions (PHP), development of migration tools (Java).

    Senior Technical Writer (Contract Genesys — Alcatel-Lucent)
    Developer’s Guides, API References, Release Notes, API reviews, Howtos (Mediawiki, Framemaker, Robohelp, Visio, Photoshop) for the Genesys SDKs

    Developments (Contract Genesys — Alcatel-Lucent)
    Server and sample applications in Java and C# for the various Genesys SDKs, integrating voice, e-mail, chat and third party medias in the Genesys Solution
    Webmail solution interfacing Genesys SDKs with the Google Web Toolkit

    Alcatel-Lucent Innovation Programs
    Submission of several patents related to call centers are in the EPO’s examination process. For now, one accepted:

    http://www.google.com/patents/US20120096024?pg=PA1&dq=sophie+bogard&hl=en&sa=X&ei=1wBTUNDUIISg0QXX5oD4Dg&ved=0CC8Q6AEwAA

    Ergonomics
    User tests (creation, testing, result analysis)

  • Alten - Ingénieur R&D

    Boulogne-Billancourt 2003 - 2012

  • Telisma - Software engineer

    2001 - 2003 Developments on the VoiceXML interpreter (C++ multithreaded interactive application handling DOMs), and integration of the VoiceXML platform in multimodal environments for Orange (France Telecom).
    Technical support of VoiceXML applications and deployed Asynchronous Speech Recognition (ASR) proprietary applications for Orange (France Telecom).
    Maintenance of the developer documentation of the Telisma Prototyping Kit
    Writing of a C++ course for internal trainings
    Lead developer for a Rapid Application Design assistant to build and unit test VoiceXML applications

Formations

Réseau

Annuaire des membres :