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Veracash
- Digital Project manager
2016 - 2017
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SurfStitch
- Web Content Manager - Europpe
Soorts-Hossegor
2012 - 2015
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PayPal France
- Web Project Manager & Content Manager
Dublin
2010 - 2012
Responsible for all Product content on the French PayPal web site www.paypal.fr.
Initiate projects to improve the quality of the website, according to analytics or just by listening to the voice of the customer.
- PayPal French Community board (http://bit.ly/yoevEK)
- Increase Purchase Protection visibility
- Define and put in place a Top Consumer Customer service
Responsible for brand consistency and for improving content quality.
- Synch up with the linguist, and QA manager
- Involved in Content creation, adaption, translation review, and stage testing
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PayPal
- Content Specialist
Dublin
2008 - 2010
I was creating, editing and maintaining all outgoing customer service content for the French market. It involved :
- PayPal Knowledgebase
- PayPal French Virtual Agent (Léa)
- Contact Us page
- Help Centre
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PayPal
- Business Support Specialist
Dublin
2007 - 2008
Dealing with small and middle-size Businesses
Support / follow-up (inbound and outbound calls & emails) regarding
PayPal processes / Transactions / Fraud / Chargeback / Account restrictions.
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Havas Sports.Net
- WebJournaliste
2004 - 2005
