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AVAYA
- EMEA Maintenance Offer Readiness
Issy-les-Moulineaux
2006 - maintenant
AVAYA
Number one on the IP TELEPHONY, CONTACT CENTER and INTELLIGENT COMMUNICATION
Key Activities:
• Offer Content Management
• Offer Readiness supporting New Product Introduction
• Offer Readiness supporting Product Lifecycle Management
• Offer Measurement & Reporting
• Sales Support
• Offer Development Support
Roles and Responsabilities:
• Develop & Maintain understanding of product/services portfolio
• Facilitate Service Delivery, liaison with LOS to ensure delivery capability
• Support of Delivery Partner selection process, key relationship with support vendor team
• Support Quote / Lead to Cash development.
• Maintain excellent relationships and manage issues with delivery and sales
• Interaction with Global offer teams
• Lifecycle Mgt
• Leading Global Project with US
Qualities
• Communication to one or many
• Ability to sell or evangelise a key idea or project
• Presentation Skills
• Logical and task focused
• Organisation & Issue tracking skills (Project Management)
• Responsiveness
• Customer Focus
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AVAYA
- Service Agreement Co-ordinator France
Issy-les-Moulineaux
2005 - 2006
Responsabilities :
-ensure all revenue for service agreements, moves, adds, and changes are processed in a timely manner consistent with forecasts and outlooks
-Creation of quotes and contracts under SAP
-All maintenance pricing for new sites or upgrades
-Manage End of Life Product and ensure communication to the account manager and customers
-Weekly Revenue reports to Management
-Monthly report for High risk detection
-Sales Support at customers Meeting
Received AWARD for good results recognition FY05
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AVAYA
- Global Support Center Team Leader
Issy-les-Moulineaux
2002 - 2005
-Team Management (Spain, Italy and France)
-Monthly CMS Reports to Management (internal statistic tool)
-training on process and services delivery
-AVAYA Strategy and GSC Processes followed and understood
Results:
FY03 FY04-France Team recognized as the most efficient center in EMEA(in terms of availibility, responsiveness in handling Customers and BPs requests)
