Vincent SERRADO

En résumé

Entreprises

• Orange Business Services IT&L@bs - Technicien SAV Grands Comptes

  Paris 2015 - maintenant Mission description :
  Expertise réseau et diagnostics sur incidents WAN & LAN, concernant des services dégradés (congestion, problème de boucle locale, problème de routage, QoS) pour les grands comptes d'Orange Business Service. Relation privilégiée avec les administrateurs client et pilotage des techniciens à distance sur l'ensemble du territoire.
  
  Objectifs :
  -WAN & LAN troubleshooting
  -Alerts monitoring
  -Assurer les SLA
  -Conseil client
  -Pilotage des techniciens sur site
  
  Technologies :
  IP ADSL, SDSL (ATM), C2E (EFM), Frame-Relay, Interlan (MRV/OS904 Optical), CE20
  
  Hardware :
  -Router : Cisco (C18XX, C2821, ISR4331/K9), OneAccess (ONE90), Bintec, Juniper (MX960)
  -Switch : Cisco (C2960, C3750), Alcatel, HP (26XX)
  -Telephony : Alcatel (OXE8770, IPTouch 4028/38), Cisco (CUCM, 7945/7965)
  
  Protocols :
  OSPF, BGP, PPPoE, Frame-Relay, QoS, VRRP, HSRP, ACL, CEF, RSTP, IP/ARP Snoop

• Hewlett Packard - Technicien Réseau

  COURTABOEUF 2015 - 2015 Préparation d'équipements réseau pour une migration globale de technologie Cisco vers HP.

• TNT France - Administrateur Système/Réseau / L2 IT Technicien de support

  Lyon 2014 - 2015 Network Administration :
  -LAN troubleshooting.
  -Mise en place supervision de la bande passante et provisionning des switch via Cacti.
  -Reconfiguration des switch Cisco (Core, Distribution & Edge), AP et controleurs WiFi (WLAN) pour standardisation, ACL debugging (WAN), RSTP, DHCP/DNS administration via QIP.
  
  Administration Système :
  -Active Directory administration, GPO management.
  -Process redaction pour L2 support et frontline helpdesk.
  
  L2 IT Support :
  -End user support.
  -Axel Platine configuration (AX3000 65c/85c), AS400 support.
  
  Hardware :
  Cisco C3600/C2960/C800/C1240, Aironet 3700, ASR 1000 series, Axel, AS400
  
  Protocols :
  SNMP, CDP, RSTP, 802.1x, DHCP, ACL
  
  Software :
  Windows Server 2008, ServiceNow, Cacti, CA Release Automation

• Modis for Louis Dreyfus Commodities (Geneva) - Technicien Réseau

  2014 - 2014 Mission Description :
  Refresh complet du réseau du client LDC sur le site de Genève en l'espace d'un week-end.
  
  Reponsibilités :
  -Management de 5 techniciens réseau.
  -Conseil client sur la partie câblage.
  -Reporting.
  
  Activity Highlights :
  -Cabling audit.
  -Replacement de tous les switch Cisco (C2960s) et câblage de ~1500 prise (Core, Distribution & Edge)

• Howden Solyvent-Ventec - Administrateur Système/Réseau

  Meyzieu 2014 - 2014 Mission description :
  Assurer la migration du client Solyvent Ventec vers le réseau de l'entreprise Howden suite rachat.
  
  Objectives :
  -Intermédiaire entre le leadership écossais et le client sur site durant le processus de migration.
  -Coordination de projet.
  -Cabling refresh et re-configuration des switch et AP Cisco.
  -Configuration VPN entre le Core réseau et les sites distants via des Firewalls avec mise en place de Failover & High Availability.
  -AD migration via Binary Tree et ProfWiz des utilisateurs et de l'environnement industriel.
  -PC Refresh : Remplacement Hardware de toutes les machines avec upgrade XP vers W7, plannification des rendez-vous avec utilisateurs.
  -Implémentation des processus ITIL & SOX.
  -Inventaire et management des stocks.
  -Reporting via un CSI Register.
  -LAN troubleshooting.
  -Process redaction.
  
  Hardware :
  C2950G, Aironet 1242AG, Dell SonicWall (NSA2600, TZ215)
  
  Software :
  Windows Server 2003/2008 R2, W7/XP, AD/GPO/GPP/Exchange/Lync administration,

• bioMérieux - L1/L2 IT Technicien de support

  MARCY-L'ETOILE 2013 - 2014 Activity Highlights :
  -Ticketing via Remedy.
  -Hardware support sur laptops, desktops, network units & cellphones.
  -Software support (W7/XP) : Numara, BioLab, Test Track Pro (administration), ghost through PXE, end user software support.
  -Installation & configuration TOIP Cisco (7945 & 7965).
  -Cellphone configuration : BlackBerry, Samsung Galaxy, iPhone.
  -User service request management via SAP et Remedy : Management de demandes de matériel informatique, stock management, inventaire, répartition des tâches aux techniciens.
  
  Hardware :
  Cisco (C3750), Dell, HP, Blackberry, Samsung, iPhone

• Experts (Adecco) for bioMérieux - Network Technician

  2012 - 2013 Mission Description :
  Refresh complet de 5 sites du réseau client bioMerieux.
  
  Activity Highlights :
  -Cabling audit.
  -Replacement & configuration de switch HP 3Com 4400 par Cisco C3750.
  -Câblage de ~15000 prises (Core, Distribution & Edge).
  
  Protocols :
  SNMP, Spanning-Tree, 802.1x, DHCP

Formations

• CCNP Routing & Switching

  Lyon 2016 - 2019 Cisco
  
  Verify code : 424634951732JRBG
  http://www.cisco.com/go/verifycertificate

• Global Knowledge

  Lyon 2015 - 2015 Certificated

• Global Knowledge

  Lyon 2015 - 2015 Certificated
  
  This degree provide the knowledge and skills to configure and administer Office 365 in a small business environment.
  
  More details at : https://www.microsoft.com/learning/fr-fr/exam-74-325.aspx

• MOVADIS

  Lyon 2014 - 2014 Management styles
  -Recognize and differentiate the different management styles.
  -Staying in the effective area of each management style.
  -Adapting management style to the situation, the context management.
  Build and maintain motivation
  -Understanding the phenomenon of motivation.
  -Using the right motivational levers.
  -Establish motivating delegations for the employee.

• CCNA

  Lyon 2014 - 2019 Cisco
  
  Verify code : 419754167883HTYI
  http://www.ciscocertificates.com/verify.cfm
  
  With a focus on network infrastructure, CCNA Routing and Switching also covers wireless access, security, and connectivity to branch offices using WAN. It confirms your ability to work with IP, EIGRP, Serial Line Interface Protocol, Frame Relay, VLANs, OSPF, Ethernet, and access control lists.

• ITIL V3 2011 Foundation Certificated

  Lyon 2014 - 2014 ITIL
  
  "ITIL (Information Technology Infrastructure Library) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization's strategy..."

• Global Knowledge

  Lyon 2014 - 2014 "In this course, you will gain the knowledge and skills needed to install, configure, operate, and troubleshoot a small enterprise network. You will focus on redundant topologies, troubleshooting common networking issues, configuring EIGRP and multiarea OSPF in both IPv4 and IPv6, understanding WAN technologies, and becoming familiar with device management and Cisco licensing."

• Global Knowledge

  Lyon 2013 - 2013 "In this course, you will learn how to install, operate, configure, and verify a basic IPv4 and IPv6 network, including configuring a LAN switch, configuring an IP router, connecting to a WAN, and identifying basic security threats. You will prepare for the entry-level CCENT certification, which is the foundation for Cisco associate-level certifications and beyond."

• Université Lyon 2 Lumiere

  Lyon 2009 - 2011 Licence (unacquired degree)
  
  Analysis of every aspect of communication and its media evolution.
  Analysis of the great theories of communication in society, verbal as non-verbal (Palo Alto's school).

• Lycée Institution Des Chartreux

  Lyon 2008 - 2009 BTS (unacquired degree)
  
  Development (C, Csharp), Webdesign (dreamweaver, javascript, php, css), Data Base management SQL (apache).

• Lycée Jacques De Flesselles

  Lyon 2006 - 2008 BAC PRO
  
  Network administration and installation. System administration and configuration on Windows Server 2003 & Linux.

• Lycée Professionnel Alexandre Bérard

  Amberieu En Bugey 2004 - 2006 BEP
  
  Domestic and industrial electrical cabling in low tension.

Réseau

• Christelle DUDANT

• Henri DÉMIANS

• Jérémy VILLARD

• Kelvine RENAUD

• Laura VEY

• Marion ZAMBONI

• Olivier TORREQUADRA

• Renaud SAFFREY