-
Hewlett Packard
- Software R&D Manager & Program Manager
COURTABOEUF
2012 - maintenant
Mission : Lead an R&D development program to develop a portfolio of real-time mediation, policy and charging software for the telecommunication providers: a highly distributed, low latency, high throughput software that allows providers to monetize their massive traffic.
Results : Strong license sales increase (over 150% growth over 2 years), high reactivity to customer requirements, significant innovation (e.g. NFV enablement of the portfolio), multiple patent publication, while maintaining a low volume of defects, preserving a highly efficient support organization. Worldwide manager (China, Russia, India, USA, Poland, France), 80 direct and indirect reports, multi-millions dollar cost center. Responsible for the ``Crédit Impôt Recherche'' for HP in France, multi-million tax credit.
-
Hewlett Packard
- WW manager of technical support
COURTABOEUF
2008 - 2012
HP France Grenoble, organization (IUM, CentralView, DRAGON, SNAP)
Mission : Structure, maintain, expand a strong and reliable customer-facing, technical support team for three products in the telco BSS space
Results : Successful management of a $2.5M cost center, 28 direct and indirect reports, high customer satisfaction, high support contract renewal rate, low staff turnover, high employee motivation ;
-
Hewlett Packard
- Support expert
COURTABOEUF
2007 - 2008
Support expert for Internet Usage Manager
Mission : Support for field consultants, bugs identification and qualification, resolution of configuration problems, patches development
Results : Improved support processes to cope with increase expectations from customers using our solution for real-time billing
-
Hewlett Packard
- Support Expert
COURTABOEUF
2005 - 2007
Support expert for HP OpenCall Home Location Register
Mission : Support for customers setting up our platform, bugs identification and qualification, resolution of configuration problems, integration. Setup of support processes. Operation of the platform
Results : Establishment of trust relationships with the customer, Vodacom in South Africa. Contribution to building an expert center for Europe on NonStop telco solutions.
-
Hewlett Packard
- Support Expert
COURTABOEUF
2001 - 2005
Support expert (level 3) for HP OpenView Internet Usage Manager and Service Quality Manager
Mission : Support for field consultants, bugs identification and qualification, resolution of configuration problems, patches development
Results : 96% of resolution within SLA timeframe, 6 resolutions in a mission critical environment, patent filing for improving the product supportability
Very high (more than 90%) support contract renewal due to high customer satisfaction, overall improvement of the product quality, contribution to expanding the product awareness across organizations
-
Hewlett Packard
- R&D Software engineer
COURTABOEUF
2000 - 2001
Mission: Creation of a real-time statistical modeling application for xSP
Results: Architecture design, development, alpha and beta testing, first version publishing of the product, HP OpenView Dynamic NetValue Analyzer
Filing of a patent ``Database Indexing and Rolling Storage for Time-Stamped Normalized Event Data''
-
Hewlett Packard
- IT application consultant
COURTABOEUF
1998 - 2000
Mission : Stabilizing, evolving, improving a corporate, worldwide finance application
Results : Increase of application availability by 30%, cost reduction by 60%, of complexity by 80%
Introduction of new technical mechanisms for the benefit of other applications
-
Hewlett Packard
- IT Application Consultant
COURTABOEUF
1996 - 1998
Mission : Development of decision support solutions (DSS) for finance
Results : Multiple projects involvement for setting up multidimensional databases, feeding tools and specific client applications
Supervision of a development team for the realization of a toolbox, in order to facilitate and accelerate the development of these custom solutions
-
Sopra Steria
- IT application developer
Paris
1995 - 1996
Mission : Development of decision support solutions (DSS) for finance (as a contractor for HP)
Results : Multiple projects involvement for setting up multidimensional databases, feeding tools and specific client applications
Supervision of a development team for the realization of a toolbox, in order to facilitate and accelerate the development of these custom solutions
-
Pechiney
- IT engineer (in parallel with military service)
Paris
1994 - 1995
Mission : Development of a database for performance analysis of aluminum production factories
Results : Creation of a database ex-nihilo, setup of processes for automatic or manual feeding by factory workers
