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Yann DAUMAS

Nozay

Electionseuropéennes 2024

RETROUVEZ GRATUITEMENTLe résultat des européennes à Jouy-en-Josas ainsi que le résultat des européennes dans les Yvelines.

En résumé

Results oriented Telecom Manager with proven experience in managing global services programs & transformation projects in multicultural global organization.

Proven skills include:
Customer Care Services (Maintenance), Customer Network Operations (Managed Services), OSS Solution Architecture, Transformation & Change Management; Project/Program Management, Industrialization, Cost Management...

Entreprises

  • Nokia - OSS Solution Architecture, Deployment & Cost Management

    Nozay 2016 - maintenant 1) Global deployment of Service Assurance (SA) Processes and Tools within the Service Delivery Organizations.
    - Industrialization & continuous improvement of SA Trouble to Resolve processes and tools.
    - Project Manage the deployment of Service Assurance delivery model (processes, metrics & tools) covering transformation or newly introduced Maintenance or Managed Services contracts (8 Project Managers, worldwide)
    2) Pre-sales support for Managed Services Business in defining the OSS Tools solution architecture.
    3) Management of the organization's budget (>20M€); Variable and Fixed Costs: OPEX/CAPEX, cost allocation, cost control, variance management.

  • Alcatel Lucent - OSS Architecture & Service Assurance Tools Deployment Lead

    Paris 2013 - 2015 1) Global deployment of Service Assurance (SA) Processes and Tools within the Service Delivery Organizations.
    - Industrialization & continuous improvement of SA Trouble to Resolve processes and tools.
    - Project Manage the deployment of Service Assurance delivery model (processes, metrics & tools) covering transformation or newly introduced Maintenance or Managed Services contracts (8 Project Managers, worldwide)
    2) Pre-sales support for Managed Services Business in defining the OSS Tools solution architecture.
    3) Management of the organization's budget (>20M€); Variable and Fixed Costs: OPEX/CAPEX, cost allocation, cost control, variance management.

  • Alcatel-Lucent - EMEA Service Assurance - Processes, Tools & Performance Lead

    Paris 2011 - 2012

  • Alcatel-Lucent - Maintenance Services Leader - France

    Paris 2008 - 2011 Maintenance contracts management, check/ensure best practices application, issues escalation management, centralize communication, costs management...

  • Alcatel-Lucent - Technical Support Manager

    Paris 2007 - 2008

  • Lucent Technologies - T3 Support Engineer & Team Lead

    2004 - 2007 Products: DSLAM,Core ATM & IP, Edge: Stinger, CBX, GX, Juniper M and E series.
    Role: T3 Support Engineer & Team Lead
    - Escalation engineer supporting B-RAS, DSL & IP Technologies.
    - Participation in Pre-Sales Project.
    - Product Unit point of contact for Major EMEA accounts.
    ...

  • Lucent Technologies - Technical Support Engineer

    2000 - 2003 - Troubleshooting and resolution of customer product/network problems.
    - Recreation of customer problems in a lab environment.
    - Escalation of issues to Level 4 and/or management team in line with procedures.
    - Contribution to the Frequently Asked Questions (FAQ) database and sharing of knowledge.
    - Major account single point of contact

Formations

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