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Daniel MATHIEU

COURTABOEUF

Electionseuropéennes 2024

RETROUVEZ GRATUITEMENTLe résultat des européennes à Grenoble ainsi que le résultat des européennes dans l'Isère.

En résumé

Mes compétences :
Customer services
Customer support
High tech
International
Products
Retail
Support

Entreprises

  • HP France - Mgr Business Process Home PCs - EMEA

    COURTABOEUF 2007 - 2008 The Consumer PC EMEA organisation manage the 6B$ notebook, desktop and accessory business in Europe Middle East and Africa

    My role is to optimize or re-engineer key Busines processes

    - Development of the organization Balanced Scorecard
    - Re-definition of weekly business processes
    - Optimisation of the planning process

  • HP France - Director Consumer PCs Support EMEA

    COURTABOEUF 2002 - 2007 The consumer PC team manage the 6B$ notebook/desktop business in EMEA

    My role was to manage the Customer support services and warranty, for the 5 Million+ customers in EMEA. This included defining the service offering and managing the outsourced helpine and product repair services to reduce cost and increase customer loyalty.

    Achievements:
    . Reduced cost by 30% while maintaining customer satisfaction
    . Developed the warranty Service and spare parts business
    . Devloped the retailer authorised service program
    . Managed business growth: 15 new countries, new product lines
    . Re-engineered the Parts & Repair supply chain of HP and Compaq into a single business model
    . Built and managed the team across western and Eastern Europe

  • HP France - Business unit Mgr consumer PC support

    COURTABOEUF 1996 - 2001 The consumer PC business before the merge with Compaq

  • HP France - Market Development Mgr busines PCs - Nordics-

    COURTABOEUF 1993 - 1996

Formations

Réseau

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