Daniel MATHIEU

En résumé

Entreprises

• HP France - Mgr Business Process Home PCs - EMEA

  COURTABOEUF 2007 - 2008 The Consumer PC EMEA organisation manage the 6B$ notebook, desktop and accessory business in Europe Middle East and Africa
  
  My role is to optimize or re-engineer key Busines processes
  
  - Development of the organization Balanced Scorecard
  - Re-definition of weekly business processes
  - Optimisation of the planning process

• HP France - Director Consumer PCs Support EMEA

  COURTABOEUF 2002 - 2007 The consumer PC team manage the 6B$ notebook/desktop business in EMEA
  
  My role was to manage the Customer support services and warranty, for the 5 Million+ customers in EMEA. This included defining the service offering and managing the outsourced helpine and product repair services to reduce cost and increase customer loyalty.
  
  Achievements:
  . Reduced cost by 30% while maintaining customer satisfaction
  . Developed the warranty Service and spare parts business
  . Devloped the retailer authorised service program
  . Managed business growth: 15 new countries, new product lines
  . Re-engineered the Parts & Repair supply chain of HP and Compaq into a single business model
  . Built and managed the team across western and Eastern Europe

• HP France - Business unit Mgr consumer PC support

  COURTABOEUF 1996 - 2001 The consumer PC business before the merge with Compaq

• HP France - Market Development Mgr busines PCs - Nordics-

  COURTABOEUF 1993 - 1996

Formations

• INSEAD

  Fontainebleau 1998 - 1998 Young Manager Program

• Ecole Nationale D'Ingénieurs ENI

  Belfort 1982 - 1986

Réseau

• Alain MONTEUX

• Christian BARBARAY

• Didier SINNAYA

• Gilbert ROZÈS

• Jean LOUVEL

• Jean-Louis BERRARD

• Mona LALBAT

• Olivier TITEUX

• Richard JOHN

• Rob GUYOT (FRÉDERIC GUYOT)