Mes compétences :
Customer services
Customer support
High tech
International
Products
Retail
Support
Entreprises
HP France
- Mgr Business Process Home PCs - EMEA
COURTABOEUF2007 - 2008The Consumer PC EMEA organisation manage the 6B$ notebook, desktop and accessory business in Europe Middle East and Africa
My role is to optimize or re-engineer key Busines processes
- Development of the organization Balanced Scorecard
- Re-definition of weekly business processes
- Optimisation of the planning process
HP France
- Director Consumer PCs Support EMEA
COURTABOEUF2002 - 2007The consumer PC team manage the 6B$ notebook/desktop business in EMEA
My role was to manage the Customer support services and warranty, for the 5 Million+ customers in EMEA. This included defining the service offering and managing the outsourced helpine and product repair services to reduce cost and increase customer loyalty.
Achievements:
. Reduced cost by 30% while maintaining customer satisfaction
. Developed the warranty Service and spare parts business
. Devloped the retailer authorised service program
. Managed business growth: 15 new countries, new product lines
. Re-engineered the Parts & Repair supply chain of HP and Compaq into a single business model
. Built and managed the team across western and Eastern Europe
HP France
- Business unit Mgr consumer PC support
COURTABOEUF1996 - 2001The consumer PC business before the merge with Compaq
HP France
- Market Development Mgr busines PCs - Nordics-