Menu

David MOUGENOT

BARCELONE

En résumé

Mes compétences :
Système d'Information
Gestion de projet
Formation
Management
Conseil
VOIP
.NET
Télécommunications
SIP
Avaya

Entreprises

  • Independant - Consultant

    2011 - maintenant Application handling 10000+ Document / day for R.R.Donnelley. (.net devellopement) Design full workflow application and client frontend. (Prudential project)

    Implement proof of concept for erynnis Workflow on Barcalys project in RRD.

    Technical account manager for all the different project.

    Audit for Santander Austria on the call center Avaya deployement and Altitude integration.

    Sitel, provide altitude scripting (project alico)

    IPG, altitude scripting (project Proximus)

    Consulancy on Contact center infrastructure for RISC Group

    (free time) Etalk build a short application allowing to link Etalk and altitude via the etalk/altitude API.

  • Transcom - Corporate IT Solution Architect

    Vélizy-Villacoublay 2004 - 2010 Depending from the Corporate organisation, the main mission to provide solutions / support / challenging the business requirements aligned to the strategy of the company and aligned to the IT strategy defined within the IT Corporate departement.

    Leadership and mentor of Telecom Enginering teams in Transcom.

    Third level Support on AVAYA platform and high understanding of the AVAYA core platform and the different adjunct attached to it.
    Third level support on Altitude platform.
    to resume a reference point where situation are desesperate for Transcom IT or IT manager of the organisations.

    Migration and installation management of AVAYA platform and migration to centralized platfrom using available market technologies.

    Designing solution fitting with business need from the Telecom (media path)
    to CTI middle ware applications (screen pop, IVR, routing application) and interactions recording / archiving.

    Devellopement of a unique reporting platform for AVAYA in order to get crucial information on the usage and has such maximize system ressource planning.

    Along those 9 years has been many Time providing training and course to people within the Company.

    implementation of SIP platform such as asterisk for different purpose like call center platform / conferencing platform. (Altitude product VBOX, Asterisk, AVAYA Sip Enablement Service).

    Implementaiton and design of home working Agent Solutions on AVAYA platform but also based on Altitude VBOX platform(asterisk).

    Implementation and test of video conferencing plateforme(Scopia by Radvision)

  • Transcom - Telecom Administrator

    Vélizy-Villacoublay 2000 - 2004 Management of an AVAYA ACD platform of 150 positions

    Installation/maintenance on AVAYA IVR, Envox platform for Europe (Italy, Germany, Netherland, Austria, Luxembourg, Danemark)

    Project management for the deployement of new applications.

    those IVR applications have routed so far millions of calls yearly.

    Management and deployement of call accounting system over Europe.

    Management of migration to AVAYA platform and new Sites.

    Management of routing inter site and Best practice.

  • Cofratel (France Telecom System D'entreprise) - Techincien

    1999 - 2000 Technicien infrastructure telecom pour le compte de la societe France Telecom System d Entreprise.

Formations

Pas de formation renseignée

Réseau

Annuaire des membres :