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Emilie GLAIZE

AIX EN PROVENCE

En résumé

10 year experience with broad expertise in online travel distribution. Passionate about high levels of customer management service. Extensive knowledge of corporate self-booking tools, airline online distribution and GDS functionality. I enjoy new challenges and working in an international environment.

Mes compétences :
Account management
ECommerce
Request for Proposal
E-commerce implementation
Tourism Management
Sabre Travel Network
Money Markets
Microsoft Word
Microsoft Visio
Microsoft PowerPoint
Microsoft Office
Microsoft Excel
Managerial Skills
GDS
Change Management
Amadeus CRS
Transport international

Entreprises

  • ESCAET

    AIX EN PROVENCE maintenant

  • Sabre Airline Solutions, software solutions and consulting services in Airline industry - Senior e-commerce implementation specialist

    2011 - maintenant • Responsible for managing the delivery of contracted business deals (airline eCommerce projects) with annual client revenues up to $30 million. Manages large, multi-site deliveries and/or complex deliveries of medium to high risk. Ensures delivery meets contracted specifications.
    • Leads delivery teams, develops and maintains relationships with key customers. Coordinates resources and develops project plan; resolves issues with regards to delays in project delivery and resource constraints.
    • Advises senior management of project and client status. Facilitates program level issues and change management resolution.

  • Sabre Airline Solutions - Senior e-commerce delivery manager

    2008 - 2011 * Build and grows the relationship with the SabreSonic Web customers in the EMEA region ;
    * Manages the delivery of the SabreSonic Web product (SSW) implementation for existing customers ;
    * Works with the customer to optimize the use of the product, provides ongoing support on daily issues and provides recommendations/guidance on how to improve the use of the product.

  • GetThere - Global Account Manager EMEA

    2005 - 2008 * Works with customers on defining goals and initiatives for their on-line corporate travel program ;
    * Responsible for prospecting new opportunities with GetThere products and services ;
    * Establishes, builds and maintains executive level relationships in client organizations ;
    * Recommends complex and innovative travel technology solutions to meet unique customer requirements ;
    * Co-ordinates and manages Request for Proposal (RFP/RFI) activities as required ;
    * Communicates competitive intelligence to internal groups / Marketing / Product Dev. ;
    * Coordinates key projects across multiple geographies and/or multiple teams

Formations

  • IAE Paris - Sorbonne Graduate Business School / Université Panthéon Sorbonne (Paris I)

    Paris 2014 - maintenant Master's degree, Business, Management, Marketing, and Related Support Services, Marketing/Marketing Management, General

    IAE de Paris is a business school committed to the personal development of individuals whatever their origins, selected on the basis of their potential and the academic or professional path they have followed. The school is a public higher education institution affiliated with the University of Paris I Sorbonne.

  • ESCAET

    Aix En Provence 2002 - 2005 Graduated with a Tourism Management Masters Degree

  • Paul Augier

    Nice 2000 - 2002 Graduated with a two year university diploma in tourism

  • Lycée Raynouard

    Brignoles 1997 - 2000 Specialized in Economic and Social Sciences

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