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Florence OUNAS DE LAJUDIE (OUNAS)

Issy-les-Moulineaux.

En résumé

Mes compétences :
Management population technique
People Management / Development
Customer experience
Relationship management
Complex Problem Solving
Resources Orchestration and organization
Crisis Management
Customer Satisfaction management
Teamwork

Entreprises

  • Microsoft - Customer & Partner Experience Team & Area Advocacy Manager

    Issy-les-Moulineaux. 2011 - maintenant * Identifying and addressing areas of operational inefficiencies through data analysis and anecdotal evidence
    * Connector with a unique ability to translate customer pain points into actionable insights
    * Influence organizations to solve gaps and defects and issues
    * Change management agent
    * Relationship management with the subsidiary to prevent escalations by delivering information/assistance proactively
    * Crisis situations handling

  • Microsoft France - Management

    2011 - maintenant

  • Customer Service & Support Organization - Team Manager & Escalation Manager

    2001 - 2011 * Escalation Manager - System Center products line -High-skilled Senior Escalation Engineers (20 people )
    * Team Manager - Windows (25 people) - local and remote management

  • Microsoft - Customer Care & Service Delivery Manager

    Issy-les-Moulineaux. 1996 - 2000 Customer Care Centre - Service Delivery Manager
    Outsourcing Account management (H2A)

  • Microsoft - Team Leader - Technical Support Department

    Issy-les-Moulineaux. 1992 - 1996 Local management of French software specialists (12 people )

  • Informatique - Developer

    1987 - 1992 Software development & Services companies
    Line of Business software development for customers - Dbase IV/ Clipper
    Informix, SQL

Formations

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