Franck DESPESSE

En résumé

Entreprises

• BCD Travel - Implementation Project Manager EMEA

  Paris 2011 - maintenant Lead the Implementation Project/Create and manage project plan and timelines/Engage Workforce Management to allocate service location and review forecast and planning assumptions/Schedule all weekly meetings and document minutes/Regular project reporting to customer. Weekly updated Plan & project status/Obtain all documentation required for implementation – Customer office listing, Travel Policies, supplier agreements, Traveller Profiles, Booker listing , VIP listing etc/Collect PCCs/ Office IDs and provide to the AM so client can inform their suppliers to load their negotiated rates for Amex to have access/Responsible for providing the customer with the Profile forms or link for profiles to be completed/BCD Internal Communication on new client details/Create the Communication Strategy with AM for review with customer/Execute the Readiness Assessment internally/Ensure completion of end-to-end testing/Identify, manage and escalate risk throughout the project/Conduct hand-over to operations / AM/Distribute the Post Implementation survey (internal & external)/Conduct/participate in an internal and external Post Implementation Review together with AM/Will attend the client kick-off meeting and one addition meeting (if required) during the Execution Phase./

• AMERICAN EXPRESS VOYAGES D'AFFAIRES - Chef de Projet

  RUEIL MALMAISON 2005 - 2011 • Lead the Implementation Project
  • Create and manage project plan and timelines
  • Engage market implementation managers to assign local IPMs
  • Engage Workforce Management to allocate service location and review forecast and planning assumptions
  • Schedule all weekly meetings and document minutes
  • Regular project reporting to customer. Weekly updated Plan & project status
  • Obtain all documentation required for implementation – Customer office listing, Travel Policies, supplier agreements, Traveller Profiles, Booker listing , VIP listing etc
  • Collect PCCs/ Office IDs and provide to the CGM so client can inform their suppliers to load their negotiated rates for Amex to have access
  • Responsible for providing the customer with the Profile forms or link for profiles to be completed
  • Amex Internal Communication on new client details
  • Create the Communication Strategy with CGM for review with customer
  • Execute the Readiness Assessment internally
  • Ensure completion of end-to-end testing
  • Identify, manage and escalate risk throughout the project
  • Conduct hand-over to operations / SDN & CGM
  • Responsible for the initiation and completion of the Change Order process after SOW is complete and approved
  • Distribute the Post Implementation survey (internal & external)
  • Conduct/participate in an internal and external Post Implementation Review together with CGM
  • Attend the client kick-off meeting and one addition meeting (if required) during the Execution Phase. Attendance of IPMs at meetings during the Pre-Assessment and Planning Phase will be at expense of Sales and during the Post-Implementation Phase will be at the expense of CGM.

Formations

• Humberside University (Hull)

  Hull 1990 - 1991 BUSINESS ADMINISTRATION

• IUT LYON II Département Génie Mécanique et Productique

  Villeurbanne 1989 - 1991 TECHNIQUES DE COMMERCIALISATION

Réseau

• Ana LARA

• Catherine DUCHESNE

• Catherine LAPLANCHE-RÉGUER

• Pascal BATAILLÉ

• Philippe HUFSCHMITT

• Sandra QUILLAUD

• Thibaut AUBERT

• Valerie SASSET