Franck RATIER

En résumé

Entreprises

• SAP

  Paris maintenant

• SAP Japan Co. Ltd. - SAP Program Manager - Telecommunications

  2017 - maintenant Program Manager for Japanese Telco customer - Based in Tokyo, Japan
  
  - Managing the Global account with regional Project Managers and Service and Support Lead
  - Alignment with regional industry heads
  - Locations: Germany, UK, Japan Live - US
  - Roll-out sold and started for 7 additional countries (full US + 6 in Europe)
  - S/4HANA + Hybris + SuccessFactors + Ariba + Concur Implementation + Digital Boardroom
  - 4 Project Managers and 1 Business Transformation Lead
  - 1 Service and Support Lead - 1 Technical Quality Manager
  - Full team size: 65 people
  - Service and Support Lead mentoring
  - P&L
  - Deal Management
  - CFO / CEO level communications

• SAP Korea Ltd. - Model Company Korea Lead - Global Engineering Architect / Service and Support Lead Consumer Industry

  2016 - 2017 Based in Seoul - South Korea
  
  * Model Company project - Korea Country Lead - Go To Market and Deployment support. Services definition.
  * Global ownership of the MaxAttention Engagement over 4 regions: Switzerland in Lausanne, Poland in Cracow, Indonesia in Jakarta and Argentina in Buenos Aires
  * Management of a 5 Technical Quality Managers; including focus TQM on RunSAP and ALM and 3 SAP Solution Architects
  * Engagement delivery
  * Customer interface
  * Escalation Management
  * Strategy Management
  * Next Generation of MaxAttention - Engagement transformation

• SAP (Switzerland) AG - Global Engineering Architect and Service and Support Lead - Consumer industry

  2015 - 2016 Based in Lausanne - Switzerland
  
  * SAP ERP, BO, HANA, MSSQL, SuccessFactors, Ariba
  * Global ownership of the MaxAttention Engagement over 4 regions: Switzerland in Lausanne, Poland in Cracow, Indonesia in Jakarta and Argentina in Buenos Aires
  * Management of a 4 Technical Quality Managers; including focus TQM on RunSAP and ALM
  * Engagement delivery
  * Customer interface
  * Escalation Management
  * Strategy Management
  * MaxAttention Next Generation positionning
  * Co-Innovation elaboration with Internet of Things

• SAP (Switzerland) AG - Engineering Architect - Consumer Industry

  2013 - 2015 Based in Lausanne - Switzerland
  
  * Omnichannel Hybris / C4C / CRM / Web
  * Ownership of the MaxAttention Engagement in Switzerland in Lausanne
  * Engagement delivery and follow-up of Integration Validation over 5 critical Business Processes
  * Customer interface
  * Escalation Management
  * Strategy Management
  * Data Loading Team Management over a period of 2 months 24/7

• SAP Labs France - SAP Korea - Engineering Architect

  2011 - 2013 Based In Seoul - South Korea
  
  Engagement Delivery
  • Owning MaxAttention contract
  • Sponsoring and driving ActiveEmbedded Engagement for semi-conductor Customer
  • Performing regular ‘Engineering Architect’ workshops to ensure that engagement charter, focus and delivery meets expectation of customer C-Level
  • Engagement Planning on a quarterly basis with customer and Technical Quality Manager(s)
  • Ensuring delivery according to engagement charter and contract
  • Liaising with other LOB’s to agrees on customer’s strategy and activities
  • Ensuring alignment of MaxAttention Engagement delivery with other SAP activities for the customer
  • Participates in Account Planning Meetings
  • Introducing/ developing SAP Game Changers footprint: HANA, Mobility, Cloud, RunSAP Like a Factory
  • Driving Co-Innovation initiative for a Telco Customer around HANA / PCM / BPC
  • Driving MaxAttention value proposition for Telco Cloud project in 2013
  
  Customer interface
  • Establishing trusted relationship with customer to drive action plans resulting from AGS engagement with customer.
  • Owning the communication relationship between the customer’s organization and SAP Active Global Support during the engagement lifecycle
  
  Escalation Management for critical situations
  • Ensuring resolution of issues and top issues according to engagement deliverables
  • Escalating and managing critical situations with SAP and customer top management when required
  • Empowering Technical Quality Managers
  
  Delivery tasks
  • Defining with the customer and TQMs “technical risk mitigation plan” for implementation, upgrade and operations project
  • Defining/agreeing/driving with customer on strategical projects related to AGS strategical initiatives such as: Run SAP Like A Factory OCC/BPO, Application Lifecycle Management, Customer COE...
  • Ensuring setup of Quality Management functions and activities within the customer’s organization
  
  Mentoring Tasks for the Technical Quality Manager
  • Internal workshops
  • Onsite / offsite training
  • On demand assistance
  • Regular meetings and sponsoring

• SAP Labs France - Technical Quality Manager

  Paris 2006 - 2012 Based in Paris - France
  
  • Ensure delivery according to the contract
  • Own the communication relationship between the customer’s organization and SAP
  • Manage issues and define action plan to mitigate risk
  • Ensure resolution of issue and management issues according to engagement deliverables
  • Develop, adjust and execute service plan
  • Involve experts and back-office to solve customer‘s issues
  • Set-up and use the solution manager as the tool for delivery and reporting
  • Deliver monthly Achievements and management Issue reporting including action plans to project level
  • Prepare and participate to executive meetings
  • Develop & deliver balance score card to customer
  • Maintain customer information and status

• Atos Origin - SAP Technical Project Manager

  Bezons 2004 - 2006 Based in Paris - France
  
  • Technical Project management for SAP upgrades and operations in France and Belgium
  • SAP upgrades

• Business Connection - SAP Basis Team Manager - SAP Technical Project Manager

  2003 - 2004 Based in Paris - France
  
  • SAP Basis team management (4 persons)
  • Business development and presales/sales
  • SAP upgrades
  • SAP Technical Project management for upgrades and operations

• SAP France - SAP Basis Consultant

  Paris 1999 - 2003 • SAP Basis consulting (installations/upgrades)
  • Technical Account follow-up
  • Expertise
  • Technical project management

• IT Companies - IT Engineer

  1997 - 1999 • Coding development and analysis (non-SAP)
  • Finance and marketing fields

Formations

• E.N.I.M (Ecole Nationale Ingénieurs Metz) (Metz)

  Metz 1991 - 1996 Engineer
  
  Mechanics

• Ecole Nationale D'Ingénieurs

  Metz 1990 - 1996 Matériaux

• Ecole Nationale D'Ingénieurs De Metz (ENIM)

  Metz 1990 - 1996

Réseau

• Agnes DESPLECHIN

• Cedric MARY

• David VAUCHÉ

• Lutz ROSENPFLANZER

• Manuel MANUEL GAUTIER (GAUTIER)

• Marc GAUFRETEAU

• Regnier JULIETTE

• Sandrine OLLIVIER