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Francoise REIN

Arcueil

En résumé

Mes compétences :
Business strategy
Strategy
Project management
Corporate communications
Continuous Improvement
Leading People
Change management
Multicultural environment
Service excellence
Network optimisation
Acquisitions and Integration
Service oriented
Synergies

Entreprises

  • SGS - VP - Corporate Communications & IR

    Arcueil 2006 - maintenant SGS Headquarters - Geneva, Switzerland
    Develop & grow the brand strategy (across businesses and geographies)
    Drive brand integration (SGS acquired more than 60 companies over the last 5 years)
    Work on tools and systems to drive brand alignement, strengthen the positioning and optimise marketing investments
    Support affiliates and new businesses in their communication strategy
    Coach internal teams around the network (Brand management, positioning, communication strategy, dealing with Media, Integration management)
    Several initiatives around service performance
  • SGS - Global Business developer

    Arcueil 2003 - 2006 SGS Headquarters - Geneva - Switzerland
    In charge of the international deployment of service certification and customized audit solution
    Management of a team of local business developers spread accross 6 different continents
    Developement of the customised audit solution concept and implementation in large multinationales
    Grew the first teams of international key account managers for the Auditing and Certification departement of SGS
  • SGS - Product and Service certification Operations manager

    Arcueil 2000 - 2002 Within the new global strategic unit to drive product and service certification activities:
    Development and management of operating processes for Services and Product certification activities
    Training of SGS employees around its global network to run product and services certification programs
    Keynote speaker in client and trade association conventions.
  • SGS - Business Developer

    Arcueil 1996 - 2000 SGS France, Cachan
    Business development and launch a new activity (Qualicert Service Certification)
    Business model / Marketing and communication strategy
    Consulting for multinationals to support their service strategy and performance improvement
    Work with Ministries, consumer associations and standardisation bodies
    Training and coaching of client and SGS teams
    Keynote speaker about Service Strategy at client's and trade associations' global conferences
  • Accor - Service Performance auditor & coach

    Paris 1992 - 1993 Quality audit and mystery shopping of ACCOR hotels and restaurants throughout Europe
    Worked and improved audit methods
    Development of training for new auditors and coaching of new team members
    Consolidation of audit results/recommendations for the group
  • Accor - Congress Manager

    Paris 1991 - 1992 Managed the Congress Business unit of the largest (at the time) Accor hotel in Paris - Novotel Bagnolet. It covered the growth of the revenues and the management of the operations (banqueting, conferences and F&B related activities).
    One of the key objectives was to improve service performance
  • MSR - Paris - France - Consultant

    1989 - 1991 Strategic consulting for service organisations
    Close collaboration with the strategic departement of multinationals to :
    Define their Service KPI's to promote the company's commitment to service excellence (B to C)
    Develop methods and trainings to align the organisation behind the new strategy
    Organise global events to kick-off the initiative (Global conventions with up to 500 employees)
    Train the trainer (senior management of the company)
    Develop and implement internal and external communication strategies
    Measure and follow up upon their service performance

Formations

  • IMD - International Institute For Management Development (Lausanne)

    Lausanne 2002 - 2002 Leadership, Collaboration
  • ESSEC Business School (Cergy Pontoise)

    Cergy Pontoise 1987 - 1989 MBA - IMHI

    International Hotel Management - AAIMHI / ESSEC / Cornell
    Created Junior Enterprise IMHI

Réseau

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