$(GEO{'country_code'})
Menu

Frédérique DOBIEZYNSKI

PARIS

En résumé

I am currently working at Shangri-La Hotel in Paris, 5 star Hotel which recently has been granted an official 'Palace Distinction'.

Possession of a 5 year master degree in Hotel Industry.

Mes compétences :
Tourisme

Entreprises

  • Shangri-La Hotel Paris - Customer Stales Executive

    2013 - maintenant - Sell, process and confirm room reservations using selling techniques and strategies
    - Provide guests with appropriate room assignments while upselling when appropriate.
    - Negotiate the terms of an agreement and close sales
    - Contribute to team effort by accomplishing related results as needed.
    - Assist clients (guests, travel agencies, compagnies...) in their bookings, confirmations, room need requests.
    - Assist guest with empathy and a focus on guest satisfaction

  • Shangri-La Hotel Paris - Front Desk Agent

    2012 - 2013 Currently working at the Service Center:
    - Room-service order taker (1st vendor for the first quarter of 2013),
    - Dealing with the three restaurants bookings and up selling the different points of sale of the hotel,
    - Dealing with guests requests according to their preferences
    - Handling with guests complains,
    - Coordinating & following up each operational interventions

  • Hôtel le Bristol Paris - Purchase Assistant - Internship

    2012 - 2012 - Cost control (food, amenities, groceries, general equipment)
    - Relationship with suppliers, price negociations, purchase

  • Hyatt Rengency Paris - Charles de Gaulle - Banquets / Group Coordinator

    2010 - 2010 - Dealing with a complete portfolio of clients, doing the follow up, and manage the files from request to the signature of the contract.

    - 6 months intership, during maternity leave replacement

  • Hyatt Regency Paris Charles de Gaulle - Sales Coordinator

    Paris 2010 - 2010 - Dealing with the group bookings from A to Z

  • Hyatt Regency Birmingham - Front Desk Internship

    Paris 2010 - 2010 - Be in charge of the Regency Club (executive floor) during the morning / evening shifts;
    - Checking in and out of guests
    - Updating client database
    - Working at the Telecommunications Department

  • Hôtel le Bristol Paris - Seminar and Banquet Coordinator Internship

    2007 - 2007 - Answer to client's requests, follow up the business and do the fonction sheets for the banquets team.

  • Westin Paris Hotel - Housekeeping / Room service attendant

    2006 - 2006 - Be able to manage a whole team and control one entire floor (housekeeping position)

    - Take care of the guest's orders and VIP amenities.

Formations

Réseau

Annuaire des membres :