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Hughes WILLIOT

GENEVA

En résumé

International Management level, leading Project Management Office (CPM & Asset Install) department.
PMO team - made up of Project Manager and Project Coordinator - based local or near shore locations (Hungary/Philippine) with multi-cultural teams in multiple managerial positions combining direct and functional organizations.
20 years in IT services, mainly in Project Management and management activity. As business process owner, trying continuously to well-balanced WW process alignment and country specifics across EMEA.
Strong team worker, result and goals oriented, very positive "can do" mindset.
Based out of Geneva with high level of mobility.

Mes compétences :
new process deployment
Team Management
Responsible for developing guidance
Lean management
Business Process Management
P&L management
Optimisation des process
Account management
Project Management Office

Entreprises

  • Lexmark International SA - WW Global Customer Operations Manager

    2017 - maintenant

  • LEXMARK International SA - EMEA – Customer Program Management

    Suresnes 2013 - maintenant - Deployment and management of the new Customer program management (CPM) organization in EMEA in charge of ensuring contract implementation and deployment across region.
    - Alignment and drive of all EMEA projects managers and coordinators in order to provide a consistent implementation experience and process across the region
    - Development of a cost efficiency model internal agility, enhancement of customer experience.

  • LEXMARK international SA - EMEA - Customer Operations

    2010 - 2013 - Manages a group of 22 Customer Operations Managers in Europeen countries
    - Responsible for hiring, setting and monitoring annual performance plans and coaching
    - Drives communication within the team as well as other Lexmark entities
    - Responsible for setting the direction according to global strategy and objectives.
    - Builds strategic executive relationships externally with customers and internally within Lexmark
    - Develops “best in class” solutions and internal processes usage and follow-up within the team; ensures proper tools and processes are in place to support the team and processes
    - Helps project managers improve their original scope
    - Ensures operational excellence, planning and budget accuracy and respect

  • Lexmark France - Customer Operations Manager

    Suresnes 2008 - 2009 - Manages a group of 10 Customer Operations Managers
    - Responsible for hiring, setting and monitoring annual performance plans and coaching
    - Responsible for setting the direction according to global strategy and objectives. Accountable for deliverables
    - Builds strategic executive relationships externally with customers and internally within Lexmark
    - Helps project managers improve their original scope
    - Ensures operational excellence, planning and budget accuracy and respect
    - Controls and validates operations, people and solution costs for all new deals

  • Hewlett Packard - Global Account Delivery Manager for TOTAL account

    COURTABOEUF 2007 - 2008 - First Outsourcing project for HP France
    * Service desk and on-site support for about 25000 desktops and laptops
    * Deployed through EMEA: Italy, Germany, UK, Benelux, France, Spain and Portugal.
    * Printing project on pay-per-used for about 7000 printers. Deployment of printers in France only.
    ­- Responsible for the operational delivery commitment
    ­- Managed a team of 10 HP people
    ­- Drove and managed the relationship with the sub-contractror’s people
    ­- Responsible for the Contractual and financial engagement with the Sub-contractors

  • Hewlett Packard - Account Delivery Manager for Alcatel-Lucent account

    COURTABOEUF 2006 - 2007 ­- One of the top 10 outsourcing projects for HP France.
    * Scope: on-site support for about 10000 desktops and laptops.
    * Printing project on pay-per-use (PRICOSS) for about 5000 printers in EMEA.
    ­- Responsible for the operational commitment and Management of 3 HP people.
    ­ Managed:
    * The relationship with the sub-contractor on the on site support for the French Alcatel-Lucent sites.
    * The Contractual and financial interface with the Sub-contractor for HP.
    ­- Defined and implemented by a cost reduction plan.

  • Hewlett Packard - Account Delivery Manager for FINAREF account

    COURTABOEUF 2003 - 2005 ­- Scope: Service Desk, Piloting, on-site support, Server Management, network Supervision and the user management in a local and central delivery configuration
    ­- Account Delivery Manager in close relationship with Customer Manager.
    ­- Deployment of the HP teams and creation of operational processes and reporting.
    ­- Implementation of a strong cost reduction strategy. Setting up of innovative solutions to optimize the services (resources) to make productivity gains.

  • Hewlett Packard - Oracle e-Business Suite Consultant

    COURTABOEUF 1998 - 2003 ­Technical consultant on the implementation of Oracle Applications software, on the oracle database administration and fine tuning. Migration of the Oracle Database on the HP-UX system.

  • Capgemini - Oracle Consultant

    SURESNES 1993 - 1998 Function: Technical consultant on the implementation of Oracle Applications software, on the oracle database administration and fine tuning. Migration of the Oracle Database on the HP-UX system.

Formations

Pas de formation renseignée

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