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Jean-Baptiste DECAIX

PARIS

En résumé

• 18+ years of international experience in strategy and operations in management consulting and the Telecom industry in Australia, Asia and Europe
• Extensive experience driving customer-driven growth strategies and passion for leading large scale performance improvement transformations
• Deep experience across a variety of industries with a focus on Telecom, Media & Technology, Industrial Goods & Services and Private Equity
• Proven track record of effectively leading consultant and client management teams to deliver strong results and transformation agendas
• Passionate about developing enduring relationships with senior stakeholders (CEO, COO, Clients), driving change and leading people towards common goals


• Industry specialties: Telecom Media & Technology, Industrial Goods & Services, Private Equity

• Capability specialties: corporate and business growth strategy, large scale performance improvement transformations (sales effectiveness, service and operations effectiveness, procurement and sourcing effectiveness), customer strategy & marketing transformations (sales & channels, customer experience - NPS, go to market, customer relationship management)

Entreprises

  • Bain & Company - Principal

    PARIS 2006 - maintenant Bain & Company is a leading global management consulting firm dedicated to developing practical, action oriented insights to deliver enduring results. We partner with clients across all industries on their most critical decisions involving strategy, operations, technology, organization and mergers and acquisitions

    • Developed advisory relationships with key business executives in France and Australia
    • Conducted multiple projects for Telecom (e.g. Operators, Equipment manufacturers), Medias (e.g. TV, Yellow Pages), Industrial goods and services (e.g. Agribusiness, Minerals, Nuclear) businesses and Private Equity funds (due diligence or portfolio work)
    • Co-leader of the Performance Improvement capability in Australia and active member of Customer Strategy & Marketing (with B2B expertise)

  • COMPLETEL - Pre-sales Manager

    La Défense Cedex 2000 - 2006 • Developed commercial and technical relationships with large enterprise customers and technology partners to design, sell and implement telecom solutions
    • Ensured high performance service management and long term client relationships with largest accounts: EDF Gaz de France (€4m+), RENAULT (€1m+), LA POSTE, SOCIETE GENERALE, IBM, L’OREAL

  • Alcatel Lucent - Technical Sales Support

    Paris 1997 - 2000

Formations

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