Jérémie SAPIN

En résumé

Entreprises

• ALCATEL ONE TOUCH (TCL GROUP), Paris - France - Technical Project Manager

  2014 - maintenant - Provides Technical support to European Customers ((Orange, Vodafone, T-Mobile, Hutchison 3G, Telefonica, Airbus, Technicolor, Beeline, MTC Russia) for Mobile Phones, Data Cards, Routers, M2M products and connected devices (Android Watch).
  - Supports Business development and Marketing teams for Technical Acceptance, presentation of new technologies/features.
  - Participates in support and maintenance sales cycle (meetings with customer management and support representatives, development of presentations, work on requests for proposal (RFP/RFI), evaluate resources.
  - Work with senior and top management on support and maintenance related technical questions.
  - Design, develop and manage end-to-end support process, based on customer specifics and requirements from other support and business user groups involved in the process.
  - Work on critical and high severity incidents and problems: identify root causes and provide appropriate solutions to critical customer issues with sufficient technical expertise; provide timely status updates and reports; Manage and deliver change requests.
  - In Charge of the Numerical School which consists on an embedded Software on Tablets.

• TCL Communication Technology Holdings & ALCATEL ONE TOUCH, Shanghai - China - Mobile QA & Validation Manager

  2011 - 2014 Main Responsibilities:
  - Builds from scratch an experienced mobile QA team: leader, trainer and recruiter of 10 engineers.
  - In charge of validation resources management, project planning, defect tracking, reporting and quality monitoring in intercultural environment mainly on Android Smartphones.
  
  Experience
  - Setup the test process for phone design and platform design, lead team to do testing for each SW/HW release and create tests reports.
  - Identify, design and drive opportunities for new processes, tools and other operational improvements at a regional and global level (e.g defects KPI creation)
  - Performs conformance 2G/3G/3G+/LTE Field Trial in Asia before launch in Market place; Manage quality assurance and testing process
  - Defines project planning milestones, test strategy and provides GO/NoGo decision of key handsets,
  - Engages and liaises with all the project stakeholders and Technical Management groups in the early stage of the project regarding testing requirements and project status updates.
  - Defines the Global Field test strategy and consolidate it by adding other Regions input (EMEA, LATAM, US, South Asia)
  - Creates a test schedule, allocating the resources and coordinating the weekly test activity for the Field Testing team.
  
  The Excellent Team Awards: To honor the outstanding performance of the Software Validation team in 2012
  

• ALCATEL ONE TOUCH (TCL GROUP), Paris - France - Mobile Software Validation & Technical Support Engineer (South Europe)

  2006 - 2011 Responsibilities:
  - Protocol Conformance Test (PCT), Carrier Acceptance Tests (CAT), User Acceptance testing (UAT) for GSM-GPRS-EDGE-UMTS products: cooperate with R&D Center and customer, define test plan, provide technical support to get related certification and test report accordingly.
  - In charge device validation specification and execution (performing test plans, reporting issues, provide test reports, validation of patch and fixes
  - Supporting affiliates for issues troubleshooting & resolution (technical understanding, ask/deliver needed information)
  - Execution of defined Carrier/Certification test plans in a live air environment across EMEA Carriers, e.g Orange F, Vodafone, T-Mobile. Acceptance testing, TMO VQG, O2 DE TTS, GCF.
  - Issue negotiation, technical support for help overcoming blocking problem (work around proposals…)
  - Actively contributes to definition/improvement of the processes for the test execution & project management activities
  - Collects and analyses statistics and indicators (KPI) for project history in order to create lessons learned and improve the process in next projects
  
  The Excellent staff Awards: To honor the outstanding performance and contribution in 2009.

• Orange France (Orange Lab Research and development department) – Mobile Network Access laboratory, - Radio Protocol Engineer

  2003 - 2006 Responsibilities: Evaluation and Optimization of GSM and 3G Mobiles consumption
  
  - To study impact of Radio engineering rules on the consumption : in particular, radio rules for the design of the cells, UMTS Registration Areas, GSM Location Areas
  - To Analyze the impact of parameter setting of the RRM procedures, especially concerning the load control and the management of mobiles during inactivity periods and mobility management
  

Formations

• Polytech'Paris-UPMC (Pierre And Marie Curie University, Paris VI) (Paris)

  Paris 2003 - 2006 Master degree in Electronics and computer science
  
  Majors: telecommunication system, signal processing, computer science

Réseau

• Asmahan HAHAD

• Benoit BLONDEL

• Corinne PIERRE-MARIE

• Elena HURJUI

• Karine LEBRETON

• Laurène KAEPPELIN

• Lionel RANTOANISON

• Mourad KHACHICHE

• Muriel BEDDELEEM

• Philippe PARNET