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Marine FOURNIER

Paris

En résumé

Thanks for visiting my profile! A little about me, I am a multicultural self-starter with 15 years’ experience in cloud communication/ UCAAS environment and a broad background of managing all aspects of Digital Events Business in the EMEA region. Innovative with a history of conceptualizing, developing and executing a variety of highly successful projects, I have been given the opportunity to share my managerial and communication skills by becoming People manager for Central Eastern Europe, Middle East in Africa region. My passion is PEOPLE, developing motivation, improving workflow, building a cohesive work environment and boost enthusiastically the teams towards the digital age is my latest mission.

Mes compétences :
PROJECT MANAGEMENT Management
Customer Relationship Management
develop quality
Online Events (Webcasts, Webinar,broadcast)
TEAM MANAGEMENT
Demonstrated entrepreneurial skills
photoshop
on24, adobe, nasdaq,webex,avaya conferencing platf

Entreprises

  • Arkadin - People & Marketing Manager CEMEA

    Paris 2018 - 2020

  • Arkadin - People Manager CEMEA

    Paris 2016 - maintenant Planning and identifying methods that will enhance the employees and customers relation in the region to support organizational growth. Design and implement procedures and policies on staffing and workforce management to optimize production and services in all CEMEA region.managing 70 collaborators, 50% remotely in 6 different locations
    Introduce learning and development programs for the staff and other management to enhance their skills.
    Developing policies regarding benefits and compensations of the staff that act as incentives for optimizing performance. Moving working on environment to digital workspace.
    Supporting talent acquisition initiatives and contributing to sourcing, interviewing, selecting and training programs.

    Growing Arkadin employer brand and identifying tomorrow's role

    Initiating quarterly csr programme
    In charge of the rewards initiatives of the organization to promote employee satisfaction as well as collecting information regarding employee satisfaction, work conditions, wages and performance reports.

  • Arkadin - CEMEA Business Line Manager (Event Business Line) Dubai, UAE

    Paris 2012 - maintenant  Founded and developed start-up and continued to increase event business within the CEMEA region.
     Managed service delivery and deployment of web conferences for entire portfolio of industries. Support to regional and global teams in multiple locations.
     Guided local teams within customer units and provided cross-management direction to ensure successful project completion.
     Ensured ongoing quality service and fostered repeat business by auditing and evaluating data to achieve optimal outcomes.
     Launched improved online registration product and provided reports of activities to senior management.
     Interfaced with sales channels to determine product support and service needs which met existing and new account requirements.
     Provided continuous product up-selling as technology improves and new techniques emerge.
     Analyzed requirements and developed workflow for the entire client experience.
     Collaborated with team to provide a high level of success throughout the area.
     Represented company and employed expertise of online communication technology for press conferences, presentations, and General Assemblies. Events customers are all senior management level

  • Arkadin - European Practice Manager Event Business Unit

    Paris 2012 - 2012 * Launched new processes within the European event team incorporating `best practices' which improved overall brand awareness on the market.
    * Managed overflow of event hosting procedures and served as point-of-contact to cascade resources.

  • Arkadin - Customer Care Manager France (Event Business Unit) Paris

    Paris 2009 - 2012   Led production team of 4 – 10 Event Project Managers to handle audio and web services.
     Anticipated project needs, discerned priorities and met deadlines; trained staff to meet established policies and procedures.
     Coordinated projects for peak key performance indicator (KPI) periods; and managed roll-outs of 120 audio and web events on average per month.
     Designed reports and service level agreements (SLA) and followed up on production activity.

  • Arkadin - Project Manager France Event Business Unit

    Paris 2006 - 2009 * Recognized as a subject matter expert (SME) and point-of-contact for customers regarding event sales.
    * Ensured customer needs were clearly stated and understood by performing information analysis and follow-up meetings prior and after event execution.
    * Interfaced with customers to define expectations and determine timelines; scheduled telephone and web events; troubleshot problems and resolved real-time issues.
    * Coordinated invoicing and value-added services; updated databases through documentation and communication with managers.

  • Idéal Gourmet - Sales Representative

    Paris 2005 - 2005 * Promoted company revenue by developing the database and restaurant package negotiation; handled photos and editorial content on website for new restaurants.

  • Tti travel - Customer Relationship Manager

    2005 - 2005 * Provided assistance for exhibitors of trade shows in Europe; communicated with customers; investigated and solved issues and negotiated with suppliers.

  • Eiffel Tower - Welcome Agent

    2003 - 2004 * Handled ticket sales and provided training for new employees.

Formations

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