• 15 years experience in Mobile Telecommunication activities by working for Vendor and Mobile Operator.
• Experience in Managed Services, Optimization , End to End QoS, Customer Experience Management from Build to Run and Operate
• 8 years experience on Service presales activities to Tier 1&2 Customers
• Double experience as technical and operational responsibilities : product management and radio engineering / project management.
• Deep knowledge of the different Radio Access technologies and their applications in Mobile Broadband Environment.
Mes compétences :
Customer expérience management