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Raphaël COMAS

VENDIN LE VIEIL

En résumé

Je suis une personne qui s'adapte facilement a tous les environnements. Je suis quelqu'un qui apprend vite et qui n'a pas peur d'apprendre mais qui ose dire lorsque je ne sais pas faire. Je suis serviable. J'aime la franchise et je la pratique.

Mes compétences :
Telephone Assistance
blood testing
Audit
introductory training
account management
account development
Request for Proposal
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
External Audit

Entreprises

  • Arvato Finance - Google AdWords Specialists

    VENDIN LE VIEIL 2012 - maintenant Advertising Operations Google AdWords (French and MENA Market)
    * Provide outstanding customer focus, account management and sales or technical support to Google's
    advertisers, publishers and/or users
    * Secure new clients by presenting search marketing solutions, or create relevant advertising campaigns that
    maximize their ROI
    * Implement creative ways to drive account development at scale, improve the client's relationship and
    increase revenue by up-selling and promoting other Google products
    * Provide strategic advice and help solve business or technical issues by working closely in a consultative role
    with key internal and external clients
    * Support other Google products like Google maps, Google Analytic and Google + ;
    * Promoting customer satisfaction surveys
    * Up-dating client information on databases

    * Provide services for the Adwords accounts established in domestic markets that want to improve the
    performance of their advertising campaigns. My work and experience focuses on the following areas:
    * PPC campaigns
    * Traffic optimisations
    * ROI optimisations
    * Display campaigns
    * Remarketing

  • Orgentec - Customer Service Supervisor

    2011 - 2012 * Telephone Assistance with queries and questions regarding specific products ( pharmacological products for
    blood testing in France)
    * Answer Public request for proposal
    * Monthly report to the Direction ;
    * Assisting Account Managers in annual goal achievement ;
    * Professional advice regarding products options ;
    * Up-dating client information on databases

  • ORGENTEC - Responsable Hotline

    2011 - maintenant

  • Bio-Rad - Customer Service Representative

    Marnes La Coquette 2010 - 2011 * Telephone Assistance with queries and questions regarding specific products ( pharmacological products for
    blood testing in France)
    * Group/personal training (Bio-Rad software and products) ;
    * Promoting onsite training for customer ;
    * Professional advice regarding products options ;
    * Up-dating client information on databases

  • Pyramid Informatique-Montpellier - Computer Software Consultant

    2010 - 2010 * Help and introductory training for companies to build their own needs project with DATAMEAL (Pyramid
    Food Management Computer Software)
    * Telephone Assistance with any queries or questions ;
    * Designing specific prints for individual customers : file (.Eta, Eth)

  • Biorad - Assistant Téléphonique Client

    STEENVOORDE 2010 - 2011

  • Pyramid Informatique - Ingénieur Application Spécialisé

    2010 - 2010 -Former les utilisateurs aux logiciels
    -Aider les clients à monter leur projet
    -Assistance téléphonique

  • Le Méridien Etoile - Food Quality and Safety Supervisor

    Paris 2008 - 2009 * Food quality Audits with suppliers ;
    * Participation in external Audits (Silliker, Clifton environnemental) ;
    * Running hygiene training for and HACCP Standards Chefs, kitchen porters and waiters ;
    * Draft plans regarding new procedures in cleaning and disinfection department

  • Diagnostica Stago - Products and Consumables Supervisor

    Asnières-sur-Seine 2008 - 2008 * Audits at suppliers
    * Customer complaints resolution
    * Consumables analyses

  • Le Méridien Etoile - Responsable Hygiène/HACCP

    Paris 2008 - 2009 Réalisation de procédures
    Audit Interne et Externe
    Formation du personnel a l'hygiène/HACCP
    Commande de matériels

Formations

  • Institute Dublin (Dublin)

    Dublin 2013 - maintenant Postgraduate Diploma in Digital Marketing, Digital Marketing


  • ESTBA

    Paris 2008 - 2009 Bachelor in Agro and Food Industries (Licence professionnelle Industrie Agro- Alimentaire option

  • ECOLE SUPERIEURE DES TECHNOLOGIES DE BIOLOGIE APPLIQUEE ESTBA (Paris)

    Paris 2008 - 2009

  • ESTBA

    Paris 2005 - 2007 H.N.D in Bio analyses and Controls (BTS Bionalyses et Contrôles)

  • ESTBA

    Paris 2005 - 2009 Qualité, Sécurité, Rcherche, Environnement

  • Lycée Charles Baudelaire

    Fosses 2000 - 2004 A Levels

Réseau

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