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Romain JOURDY

Rungis

En résumé

CTI and Telephony Pre-sales engineer,
Contact center Integration with Genesys, Cisco, Avaya products (TDM and IP)

Mes compétences :
Genesys
Cisco UCCE/UCCX
Avaya Aura
Cisco Unified Contact Center Enterprise

Entreprises

  • Dimension Data France - Pre-sales Engineer

    Rungis 2012 - maintenant Pre Sales on Cisco Unified Contact Center products (CCE, CCX...)

    Pre Sales on Genesys products (CIM, Inbound Outbound, CTI application, GVP)

    Pre Sales on Avaya Unified Communication and Contact Center products (Aura)
  • Dimension Data - Ingénieur CIS

    Rungis 2008 - 2012 • Contact Center Integration
    • Technical missions on different Genesys contact center projects for Pacifica, SILCA, Total, Caisse d'Epargne, La Banque Postale, Blue Link...
    • Implementation and technical missions on CISCO IP Contact Center (UCCE and UCCX) for Renault, Nissan, Dassault, Total.
  • ACTIVEO - Expert Technique

    ISSY LES MOULINEAUX 2006 - 2008

Formations

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