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Yves GUEZEL

PARIS

En résumé

Pricing - Customer Service Management - CRM - Profitability - Project management

Mes compétences :
Team Management
Forecasting
Business Analysis
local processes gap analysis
Telesales management
SAP
Project Management
Performance analysis
Payroll
Office Management
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Management support
European Pricing community coordination
Customer/Products performance analysis
Customer services deployment
Customer Relationship Management
Budget support
Budget management

Entreprises

  • Antalis International (Sequana) -  Pricing - Customer Profitability - CRM Manager

    2013 - maintenant o European Pricing community coordination (11 countries)
    o Core rules & local processes gap analysis, Group pricing model adaptation
    Achievements :
    * System optimization (+8pts pricing model usage / # automatic conditions decrease),
    * monthly conference call challenging local action plans
    * Customer Profitability : Business Stream Leader
    o 9 countries customer profitability monitoring / 6 countries roll-out project
    o Business processes definition
    Achievements :
    * All Phase 1 countries live, report usage increased since beg of January

  • Arjowiggins Creative Papers - Pricing - Business analysis Manager (Sequana)

    Boulogne Billancourt Cedex 2010 - 2012 * Pricing :
    o SKP pricing model set-up
    o Sales administration team support
    Achievements :
    * 1 common pricing structure for each country / each brand, statistical process on Quotations follow-up ;
    * Business analysis :
    o Monthly forecast process
    o Customer/Products performance analysis
    o Budget support
    Achievements :
    * Increase reliability & confidence in monthly forecast for Supply Chain management / Compiled sales
    * team budget/forecast to ease analysis & decisions

  • Arjowiggins Creative Papers (Sequana) - Customer Service Manager

    2008 - 2009 * Team Management : 35 people
    o Performance analysis, objectives, statistical targets definition
    o Internal processes definition
    Achievements :
    * Increased productivity & size team optimization, Internal promotions (3 new team-leaders) ;
    * Office Management :
    o Recruitment
    o Payroll, travel policy & Legal affairs
    o Budget management
    Achievements :
    * Increase customer visits for sales representatives, decrease office expenses by costs optimization

  • Team-Trackers s.r.o.(Air-France) - Operations Manager

    2007 - 2007 * Team Management : up to 100 people
    o Back-Office / Front-Office organization
    o Recruitment & restructuration
    Achievements :
    * New trainees sourcing for summer period

  • YVES ROCHER - Telesales Manager & CS development manager

    Issy-les-Moulineaux 2004 - 2006 * Team Management : up to 40 people
    o Telesales management
    Achievements :
    * Increase Outbound rate & Inbound calls activity involvement ;
    * Customer services deployment : 5 countries
    o Management support for Moscow CS (100 working positions)
    o Deployment for CZ, PL, SL & RO
    Achievements :
    * Successful set-up for deployed countries.
    * Reduce people turnover in Russia

  • Air France / Bouygues telecom / Accor - MKG manager - Team leader - Project manager

    1998 - 2002 Air-France (Air France Group) - Prague - CZ - Marketing manager
    Bouygues Telecom (Bouygues Group) - Paris - FR - Team-Leader
    Accor (Accor Group) - Abidjan/Evry - IC/FR - Project manager

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