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Les Confidents
- Independant Interior Design Consultant, Houston, Texas, USA
2012 - maintenant
Interior Design Sourcing Agency
Les Confidents specializes in connecting high level quality French manufacturers and Interior Designers searching for excellence and sophisticated products.
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Lycee francais Alexandre Dumas de Moscou
- School Teacher, Moscow, RUSSIA
2008 - 2011
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Echo-Xpats
- Relocation Consultant, Dubai, UAE
2007 - 2008
Relocation Services for new comers.
Establishing foreign businesses in free-zones and providing full assistance throughout every step of the business formation process.
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Global Concept
- Head of Marketing and Communication, Paris, FRANCE
Courbevoie
2004 - 2005
- Setting-up of Marketing and Communication Department.
- Drafting and implementing the marketing and communication strategy, Management of all internal and external operations (including communication agencies).
- Events organiser (sales challenges for 18 agencies, incentive plans, seminars ...).
- Achieved a 30% increase in customer base.
- Direct reporting to the Chairman and CEO, Member of Senior Management Committee.
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9 TELECOM
- Product/Market Manager, Enterprises Division, Paris, FRANCE
1999 - 2002
Product Management :
- Launching and management of ADSL offers for SME.
Designing of development strategy.
Commissioning market studies, benchmarking and competitive intelligence.
Coordination of legal, financial and technical divisions.
Responsible for development and implementation of new services.
Management of tariff policy, positionning of Clic 9 Connect range of products.
- Sales Support :
Drafting communiques for sales support, designing communication tools, definition of promotional campaign.
Coaching of sales force (80 sales persons). Organising training seminars.
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Neuf Cegetel
- Project Manager - Customer Marketing, Paris, FRANCE
Boulogne-Billancourt
1995 - 1999
- Conception of Customer relationship strategy in consistency with global marketing strategy of conquest, conservation and customer loyalty.
- Establishment and management of the customer relationship process : subscription, validation, invoicing, payment, follow-up and recovery.
- Head of call centers activities :
Consultation, selection through tenders, and management contractors.
Establishment and operating of call-centers : recruitement, training, planning, dashboard and performance indicators, day to day supervision.
