Anne Francoise LE FLOCH

En résumé

Entreprises

• Daymon worldwide - Manager Business Insights & Analytics

  2013 - maintenant

• Travelstore - Business analyst

  2012 - 2013

• Dunnhumby - Business Analyst

  2009 - 2012 * Responsible for the deployment of dunnhumby category solutions in France from needs definition untill training
  In 2011, I worked on the launch of 3 tools for different retailers (dunnhumby shelf review, monoprix shop and casino shop) and trained more than 200 users.
  Due to the structure of dunnhumby, for each deployement, I had to work with UK based, French and Indian team and to coordinate these 3 sites.
  
  * Consultant for Casino teams on Customer Knowledge (Casino Purchase and Marketing teams)
  This includes training and follow up for casino team but also consulting for private label and stratregic projects
  In the same time, I've been the dunnhumby France retail expert on assortment range review (assortment and merchandising)
  - Assortment reviews on categories with specific issues (regional, seasonal, local ...)
  - Active participation in the setting up of a assortment range review process based on customer data
  -Internal and External training and follow up on the new process (50 trainees in 2010)

• IRI France - Consultante Senior Distribution

  CHAMBRAY LES TOURS 2007 - 2009 Senior Consultant for 2 French retailers on their European markets
  * Budget Negociation with clients and panel partners
  * Insights based on panel data for all markets for the retailers top management (quaterly review and anual presentation in front of the retailer top management)
  *Responsible of the data quality for each delivery
  * New projects development and marketing (new country integration in databases, new reporting development, import database, European Weekly Datasharing project ...)
  * Commercial prospection (retailers and data providers)

• Carrefour Bresil - Category Management Project manager, Bazar department

  Massy 2006 - 2007 *Project manager for setting up Category Management in the bazar department (24 people) based on the French specifications:
  -qualitative and quantitative overview of the bazar department
  -adaptation of the French specifications to the local market
  -active participation to the 3 year plan with the department management
  -development of business tools for category managers and product managers
  -scorecards, promotion tracker ...
  -training and follow up of product managers on how to set up their action plans for 2007 – 2008
  -Set up of Joint Business Plan with key suppliers
  
  

• CARREFOUR TCHEQUIE et SLOVAQUIE - Category Management Project manager, Bazar department

  2005 - 2006 *Project manager for setting up Category Management in the bazar department (24 people) based on the French specifications:
  -qualitative and quantitative overview of the bazar department
  -adaptation of the French specifications to the local market
  -active participation to the 3 year plan with the department management
  -development of business tools for category managers and product managers
  -scorecards, promotion tracker ...
  -training and follow up of product managers on how to set up their action plans for 2007 – 2008
  -Set up of Joint Business Plan with key suppliers

• General Electric - Consumer Specialist

  Paris 2003 - 2004 En collaboration avec les differents Key Account manager, j ai travaille sur la gestion au quotidien d un grand compte. En contact direct avec les magasins GSB et GSS, j ai aide a developper la communication entre GE et ses clients au niveau du terrain.
  Travaillant avec une force de vente externe, j ai mis en place un process d analyse de performance commerciale tant au niveau quantitatif que qualitatif.
  Enfin, mon experience chez GE m a permis de travailler a ma these professionnelle traitant de l impact de la delocalisation des services sur la gestion de la relation client.

• Veolia Water - Chargee de mission

  Paris 2001 - 2003 Tout d abord stagiaire puis interimaire pour finir CDD, j ai travaille a l amelioration de la communication des differents intervenants de la generale des eaux ile de france (centre d appels, facturation, agence) et ce en participant a la mise en place d une plateforme oracle.
  Mon travail au sein du Back office de la generale des eaux m a permis de developper un outil d evaluation de la performance des employes du plateau telephonique quant au traitement des courriers ecrit que je leur distribuais en fonction de leurs competences.

Formations

• Centre International De Formation À La Vente Et À La Négociation Commerciale

  Paris 2003 - 2005 Negociation Commerciale Internationale

Réseau

• Céline DESANLIS GOURVES

• Delphine GENET

• Delphine MEIGNEN

• Jacques FARCY

• Martine DELTOUR

• Pierre LOMBARD

• Pierre J DUPONG

• Sandrine BONIN

• Stéphane BOUCHARENC / DGA AID - ADD INTELLIGENCE TO DATA

• Stéphanie BERNARD