Mes compétences :
Rigoureuse
Sales force
Organisation et stratégie
Entreprises
Starwood hotels
- Group Sales Manager
Lancaster2013 - maintenantSales of the 5 Starwood hotels of Paris: The Meridien Etoile 4*, The Westin Paris Vendôme 4*, The W Paris Opera 5*, the Prince de Galles 5* and the Sheraton Paris Airport and Conference Center 4*.
• Identify the clients’ requests
• Check the rooms and meeting rooms availabilities according to the revenue manager advises
• Make proposals, relaunch the clients and confirm the reservation.
• Do cross selling for the 5 hotels of Paris and upselling
• fidelise the client and propose them the Starwood Prefer Planner Program
Concorde Hotels & Resorts
- National Sales Personal Assistant
Paris La Défense2012 - 2012• Assist the director of sales and the sales team in their organizational and administrative tasks.
• Develop Key Account
• Prepare reports and statistics for GSO (daily, weekly, monthly).
• Organize professional events, business trips, workshops.
• Strength the budget, the key results, sales and marketing plan.
• Elaborate framework agreements MICE and corporate.
• Work on the RFP 2013
Sofitel Marseille Vieux Port
- Commercial Events & Banqueting
Malabo2011 - 2011• Identify the clients’ requests, check the rooms and meeting rooms availabilities, make proposals, relaunch the clients and confirm the reservation.
• Consult with representatives of client group or organization to plan details such as number of persons expected, display space desired, and food service schedule.
• Inspect rooms and display for conformance to the needs and desires of group.
• Ensure that guests receive excellent service at all times, anticipate and deliver customer needs.
• Ensure that health and safety standards and procedures are respected.
• Ensure that company standards with regards to service are followed at all times.
• Establish the invoicing and do the quality control with the clients at the end of the day or of the stay.
• Do the planning, establish the occupancies rates and the figures of affair.
Hotel de Bourgtheroulde
- Banquet Manager
2010 - 2010• Supervize the events and the work of the different departments.
• Hire extra staff and do their planning, direct employees in preparing banquet, convention rooms and during the manifestation.
• Order supplies, formulate purchase for Banquets department.
Novotel Marseille Vieux Port
- Sales, Marketing & Communication Department Training
PARIS2009 - 2010• Position of commercial for events and banqueting and marketing department
TransPerfect
- Service Guest/Summer Job
New York2008 - 2008Specialist in service guest in the Company in charge of the visa attribution for the people who want to go in England
• Welcome the client and receive the necessary documents then enter the client information in a data base
Formations
VATEL (Nîmes)
Nîmes2006 - 2010Bachelor's degree
International Hospitality Management - International Business School for Hotel and Tourism Management
• Main Subjects: sales, accounting, human resources, marketing, taxation, negociation, wines and spirits.
• Hands-On Training in two restaurants and in a Four Star Hotel (front desk, reservation, service, kitchen, pastry, cost control, sales department...) and 6 months training per year.
