ÉLANCOURT
Graduated with a master Degree (BAC+5) in Project Management from IGS GROUP. I'm looking for a job of Project Manager or Service Desk Manager.
From September 2016 to July 26th 2019 : Supervisor IT Infrastructure Operation within IQVIA company (formerly QUINTILESIMS)
In a Worldwide context with daily contacts with US, Asia and Europe I managed the transversal relationships with several entities that were the internal customers based in Europe / my managers based in United States and our team based in India, on a perimeter of monitoring on NAGIOS alerts on servers, URLs, applications and databases.
To be more precise my role was to manage the relationship with our internal clients (GlobaL Business Units) and the technical support teams and make sure that all the requirements and expectations were met against engagement committed.
My role was also to follow up on the service, providing metrics about the operations, and providing an action plan when needed in order to improve the quality of service.
I was the single point of contact for any kind of escalation related to the monitoring.
I have contributed to the continuous improvement of the service.
I documented the knowledge base, the processes, and procedures (SOPs).
Mes compétences :
CO-SUPERVISION DUNE EQUIPE DE 15 PERSONNES BASEE EN INDE
CAPACITE A ANIMER, FEDERER, ET MOTIVER LES EQUIPES DANS UN SOUCI DE SATISFACTION TOTALE DU CLIENT,
APTITUDE A MOBILISER LES EQUIPES AUTOUR DE RESULTATS CONCRETS: COUTS, QUALITE, DELAIS
GESTION DE PROJET (EX. RATP)
Profile multi-compétences : Technique, fonctionnelle, Multiculturel
MÉTHODES DAUDIT ET DANALYSE
RECONFIGURATION DE PROCESSUS, RÉ-INGÉNIERIE
GESTION DE PROJET INFORMATIQUE
IT ET FONCTIONNEL
DÉMARCHE QUALITÉ
MANAGEMENT DÉQUIPE
MANAGEMENT DU CHANGEMENT
BONNES PRATIQUES ITIL
COMMUNICATION-INFORMATION
CONDUITE DE RÉUNIONS, NÉGOCIATIONS
DROIT ET TECHNOLOGIES DE LINFORMATION
PRATIQUE DE LA GESTION POUR NON-GESTIONNAIRES
