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Christophe TESSIER

NICE

En résumé

Une vision stratégique sur le monde hôtelier d'aujourd'hui et de demain.
Un goût prononcé pour le revenue management, la distribution et le e-commerce.

Develop strong management skills to gain a high position in tourism & international hotel industry.
A focus on revenue management, e-commerce and operations.

A charismatic, driven and ambitious individual with a family background in the Hospitality Industry. An organised, responsible and efficient team member. I have a willingness to learn and develop my skills in order to make an effective contribution to the environment in which I work and live. I also have a strong desire to support those around me to achieve goals.

Mes compétences :
Revenue management
Stratégie
E-commerce
Social media
Management

Entreprises

  • MMV - Assistant Revenue Manager - Responsable planning et Yield

    2013 - maintenant Suivre, étudier, analyser l’activité, notamment :
    o Etude hebdomadaire des relevés des disponibilités et des éditions du reporting.
    o Contrôle régulier du respect des engagements budgétaires
    o S’assurer de la bonne optimisation des plannings et des flux de vente

    Gérer les quotas/allotements et transmettre des autorisations de vente :
    o Analyse / préconisation des stops ventes / free sales
    o Suivi des quotas/allotements selon le mix client.
    o Suivi des Promos & stocks accordés aux ventes Flash.

    Suivi des ventes et préconisation d’actions commerciales :
    o Analyse du relevé des disponibilités en liaison avec la montée en charge des ventes.
    o Analyse mensuelle / rapport mensuel d’activité
    o Analyse du remplissage des établissements, ventes sur promotion, mix-clientèle, CA, niveau d’atteinte des engagements budgétaires et projection des ventes vs dispo. Préconisation des zones à risque et promos par segment, préconisation sur jeux & risques plannings.

    Préconisations de yield tarifaire, opportunités et tendances de marché en liaison avec le Revenue Manager.

  • PALAIS DE LA MEDITERRANEE*****, 188 rooms, Concorde Hotel, Nice, France - Reservation Agent

    2010 - 2010 Reservation Agent
     Handled individual, crew and key account group reservations.
     Updated availabilities using Leading Hotels system / Channel Direct / Extranet and Partners
    websites.
     Achieved leisure and key accounts objectives in terms of room’s revenue following the seasonal
    pricing strategy.
     Tracked and maintained high customer satisfaction (90% - Concorde internal tracking).

  • DOLCE LA HULPE****, 264 rooms, Brussels, Belgium - Reservation Agent / Receptionist / Conference Planner

    2007 - 2010 Reservation Agent
     Handled individual, group and Spa packages reservations.
     Updated availabilities using Synxis / Channel Direct / extranet and partners websites.
     Followed the pricing strategy and revenue management principles.
     Achieved leisure, corporate and key accounts objectives.

    Receptionist / Guest service agent (6 months)
     Assigned rooms, billed and coordinated individual and group guests.
     Assisted reservation department for day-to-day procedures.
     Managed Check IN / Check OUT (Individual and Group), responsible for cashiering.
     Handled guests complaints and maintained high customer satisfaction through proficient service.
     Oversaw and dealt with all operational aspects of the Front Office

    Conference planner - Intern (3 months)
     Organized and conducted DMPs (day meeting package) for repeating business.
     Managed 25 meeting rooms and 2 auditoriums using Delphi software. (4500 sq. meters.)

  • CONRAD HOTEL*****, 269 rooms, Brussels, Belgium - Intern

    2005 - 2006 Assistant Cost Controller / Storekeeper - Intern
     Managed food & beverage supplier relationships.
     Responsible for the upkeep of food & beverage stock levels and inventory.
     Manage bar waste reduction project to limit loss of revenues.

Formations

  • ESSEC Business School (Cergy Pontoise)

    Cergy Pontoise 2011 - 2012 MBA in Hospitality Management

    E-commerce / distribution / revenue management

  • Institut Vatel

    Nîmes 2004 - 2007 Hospitality Management

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