Faïza TABHERITI

En résumé

Entreprises

• Dell - Service Account Manager at DELL EMC

  MONTPELLIER 2016 - maintenant

• EMC - Service Account Manager

  Bezons 2015 - 2016

• EMC - Program project coordinator

  Bezons 2013 - 2015 I monitor EMEA queue of FSS requests. I dispatch tasks to appropriate FSS.
  Focus customer satisfaction.
  I centralize leads opportunities for Customer Services.

• ORACLE FRANCE - Dispatch coordinator and Superuser in the LOB "EMEA Systems Support France"

  Colombes 2011 - 2013 - I accept the ownership of assigned task.
  - I organize field intervention activities with customer, Oracle or partner engineer. I communicate with logistics to ensure that the arrival of parts and engineer to site meets customer expectations and contractual obligations. I arrange and coordinate shipments and transport.
  - I identify if a part is in stock to replace a faulty part identified by an engineer Technical Support Center (TSC) or Field. I use logistics tool or webtools pertaining to the dispatch of third party products, to identify stock location and organize delivery of replacement part to customer site from Oracle service centre
  warehouse.
  - I monitor queue of Service Request tasks to ensure all open tasks are being managed in a contractual timely manner and acts as an escalation point for out-ofline tasks, resolving discrepancies related to escalation activities from missing parts, late parts arrival, dead on arrival (DOA's) and customer dissatisfiers.
  - I am responsible for monitoring and minimizing costs in delivery of spare parts.
  - As superuser I trained my romanian colleagues on our new tool "GSI dispatch center"

• SUN MICROSYSTEMS - Finance & Business coordinator for managed service contracts

  Santa Clara 2006 - 2011 My role : Coordination between financial and commercial services
  √ Manage and develop support contracts for third-party products (contracts renewals), select and negociate prices with suppliers.
  √ Update and renew managed services contracts (pricing list maintenance including specific levels of service, on site engineers delivery).
  √ Create and manage a dashboard for the calculation of margin and the report of purchases and sales.
  √ Administrative management of the on site engineers (ordering in Iprocurement, partner contracts management, activity report).
  
  

• SUN MICROSYSTEMS - Business planning coordinator for Sun servers installations in France

  Santa Clara 2003 - 2005 My role : Servers installation Management within IMS organisation (Installation Management Services), I managed the planning of the servers installations (High end, Workgroup etc …) to our customers, ensured the delivery is done at time and tracked the invoicing.
  √ Manage the installations planning to our customers by our engineers or certified partners.
  √ Give visibility to the sales, management and finance (reporting, forecast ) for the revenue recognition.

• SUN MICROSYSTEMS - Assistant for EMEA Iplanet support team

  Santa Clara 2003 - 2003 √ Manage the planning of the on duty engineers
  √ Organization of meetings and conference calls

• SUN MICROSYSTEMS - Sales assistant for France Iplanet Software team

  Santa Clara 2001 - 2002 √ Achievement of commercial proposals
  √ Response to call for tenders
  √ Organization's travel and expenses management

• FORTE SOFTWARE - Administrative assistant

  2000 - 2000 √ Mail processing.
  √ Manage registration for customer training.
  √ Manage of unpaid bills on customer tracking.

Formations

• Lycée Commercial Colbert

  La Celle St Cloud 1996 - 1998 vente action marchande

• Lycée Marie Curie

  Versailles 1995 - 1996 Bac

Réseau

• Annette MONNOURY

• Bruno MAZERON

• David DUQUENNE

• Gina LACHOUA

• Hervé LEMAITRE

• Muriel LEONIDE

• Olivier CANONGE

• Pascale DAUMEZON

• Philippe OHANIAN