Over 15 years experience in Customer Service Management in Web, Industry, Telco and Direct Marketing
Managed organizations up 150 fte, launched webcall center in edeluxe.com start-up, entrepreneur.
Currently Managing Director for Schindler's dual brand since 2011.
- Complex organizations management
- Change Management
- Loyalty programs
- Piloting of supporting fonctions : HR, Training, Costing, Reporting, ...
- Social Relation Management (Unions, CHSCT, CE)
I am a Manager working by enthousiasm, support, and performance oriented.
Mes compétences :
Droit du travail