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Manuel PASCUAL

Issy-les-Moulineaux.

En résumé

Assurer un service de qualité à travers l'un de nos contrat les plus connus du marché, le contrat de support Premier Microsoft.
Une dose de technique, de commerciale et un sens prononcé pour la relation humaine représente le mieux le rôle de Technical Account Manager chez Microsoft.


Mes compétences :
Business
Curious
Customer relationship
Hardware
Quality
Relationship
SAN
Technology
Virtualization

Entreprises

  • Microsoft France - Technical Account Manager Microsoft France

    Issy-les-Moulineaux. 2008 - maintenant

  • Hewlett-Packard - Account Support Manager

    Les Ulis 2004 - 2008 Business Skills

    -Manage customer relationship: responsible of a customers portfolio B2B (Small,Medium and Top Business, Public sector)
    -Analyse customers needs and establish business axes recommandations: renewal of annual delivery contracts,
    Technicals Services, detection of the needs
    -Advise and assist customers upon NTIC
    -To guarantee engagements contract towards customers.
    -Implement delivery strategic aftersale service in phase with salers objectives

    Management/Organization

    -Organize and ensure on site customers planning
    -Edit planning of customer Business activity
    -Organize technological seminars for ours customers.
    -Manage activity budgets

    Transverse management

    -Manage relationship with severals partners and organize actions on site
    -Control on site delivery interventions (technical, Learning…) from HP Engineers or Partners
    -Handle complex queries and customer complaints.

    Technical skills

    -Hardware: Multiplatform’s servers (HP, Compaq, Dell, IBM), Networks Solutions (Cisco router/Switch, HP, 3Com Hub)
    Software: Operating Systems (Windows, Linux, Novell)
    Storage: Dlt & Optical Library, HP/Storageteck enclosure
    -Software development: (C, VB, HTML, JavaScript, Assembler)
    -Virtualization: Vmware / Virtual Server 2005, Masterisation
    -VMWare ESX Server/Capacity Planning
    -ITSM Certification: “ITIL Foundation”

    Microsoft Certfied Professional:
    -Windows 2000: Profesional/Server/Network/NT4-2000
    -Windows 2003: Active Directory
    -Windows 2000 cluster Certification

  • Hewlett-Packard - Hardware Customer Engineer and Escalation Support

    Les Ulis 2000 - 2004 -Resolve technical’s cases on customer's sites, concerning Multiplatform’s servers (HP, Compaq, Dell, IBM) & multi-OS (Windows, Novell, Linux), Networks Solutions (Cisco router/Switch, HP, 3Com Hub) and Storage (Dlt & Optical Library, HP/Storageteck enclosure).
    - Esacalation Support for Hardware products and Software

  • Canon France - Customer Engineer

    1993 - 2000 On customer's sites, resolve connection problems and manage Efi network controllers.
    Installation, training and maintenance of CANON office copiers.

    Products range: Fiery, Colour-Pass - Copiers Analogical/Digital (N&B/ Colours), Plotter.

Formations

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