Neuilly-sur-Seine
Over 16 years of experience in IT and IS transformation. I have helped customers, in multi-cultural context and various sectors, to define their IT organization, processes and governance. I am also involved in large IS transformation program’s management.
Main areas of expertise:
* IT and IS Transformation:
§ Information systems alignment on business stakes
§ IT department organization and processes optimization
* Transformation program’ steering:
§ Large program governance definition and set up (Business and IT)
§ Operational project management: technical monitoring (miles stones, risks, functional
progresses), budget follow-up, internal and external stakeholders’ alignment
* Customer Relationship Management and Digital:
§ Support for new offer definition and modeling
§ Marketing, Sales and Customer relationships’ processes reengineering
§ Large scale CRM and Digital projects’ deployment management
Key sectors and customers:
* Bank and services: ALD Automotive, Arval, BNP Paribas, Crédit Coopératif, Apicil …
* Energy: Areva, EDF, Poweo, Total
* Editing / publishing: Sage, Wolters Kluwer
Mes compétences :
Conseil
Direction des systèmes d'information
Pilotage d'activité
