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Bojeana NEDIALKOVA

Paris

En résumé

Front and Back Office Agent at Hotel Chain Accor, Paris Area France;

FO & BO Trainee
Hotel Chain Accor, Paris Area France;

Guest Relations Agent
George V Eatertainment, Paris France;

Social Marketing Agent ( Internship )
Universiity of Liege, Liege Area Belgium;

Management Assistant ( Internship )
Hotel Downtown, Sofia Bulgaria;

FInance and Insurance Agent ( Internship )
EFG Leasing, Euro Bank;

Executive Housekeeper Assistant ( Internship )
Vista Hotel Palace, Côte d'Azur France;

Human Resources Agent ( Internship )
Hilton Sofia, Bulgaria;

F & B Manager Assistant ( Internship )
Hilton Sofia, Bulgaria;

F & B Trainee
Marriott Cap d'Ail, Côte d'Azur France;

Studies:

Master Degree in Management and Business Administration
University of Nantes, France & IFAG

Bachelor Degree in Hotel Management & Hospitality Management
University of Toulouse, France and NBU

2 years post A-level course in Hospitality Industry and Tourism
College Paul Augier

Knowledge and skills in:

Event organizing
Marketing and sales techniques
Customer care
Team building
Environmental policies etc.

Entreprises

  • Accor - Front and Back Office Agent

    Paris 2013 - 2016 Implementing overbooking and selling strategies to spark enhanced revenues.
    Controlling front office budget including processing invoice
    Assisting FOM in managing web based reservations system by working closely with GM to ensure that all negotiated rates were published and available for use
    Following up with all guest comment cards via email, telephone and provided any necessary service recovery
    Training new hires on hotel policies and procedures and coached team members.
    Responsible for monthly meetings, inventory, ordering supplies, balancing check book

  • Accor - FO & BO ACCOR Trainee

    Paris 2013 - 2013 Managing reservations, assuring e-mail communication, resolving complaints
    Invoicing, collections, management of the cash flow
    Keeping the accounting – refund, regulation of the invoices postponed by travel agencies and handling cash
    Upselling, selling the services of the hotel
    Applying the commercial techniques to optimize the turn over
    Managing the activities and the fences of the accounts & cash register
    Operations at the reception (mailing, welcoming and informing)

  • George V / Buddha bar - Guest Relation Agent

    2011 - 2012 Managing reservations, assuring e-mail communication, resolving complaints
    Invoicing, collections, management of the cash flow
    Keeping the accounting – refund, regulation of the invoices postponed by travel agencies and handling cash
    Upselling, selling the services of the hotel
    Applying the commercial techniques to optimize the turn over
    Managing the activities and the fences of the accounts & cash register
    Operations at the reception (mailing, welcoming and informing)

  • Centre R&D , Université de Liège - Social Marketing Agent ( Internship)

    2010 - 2010 Creating Information materials and developing surveys
    Participating in the analyses of results
    Writing research reports on the behaviour of clients

  • Downtown Hôtel - Assistant General Manager (Internship)

    2009 - 2009 Developing marketing materials & writing press releases
    Participating in the development of the hotel Web site
    Managing certain databases & analysing prospect

  • EFG International - Finance and Insurance Agent (Internship)

    Zürich 2008 - 2008 Analysing customer’s files
    Performing targeted searches, invoices etc.
    Mailing

  • Vista Palace Hôtel - Executive Housekeeper Agent (Internship)

    Roquebrune Cap Martin, France 2007 - 2007 Liaison between the reception and the housekeeping
    Teaching & training the housekeeping staff

  • Hilton Worldwide - Human Resources Agent (Internship)

    Puteaux 2007 - 2007 Identifying profiles in accord with the needs of the hotel
    Preparing certificates and administrative documents related to posting
    Management of medicals examinations

  • Hilton Worldwide - F&B Manager Assistant (Internship)

    Puteaux 2006 - 2006 Drafting contracts of employment
    Developing service and marketing techniques

  • Marriott International - F&B Trainee

    2005 - 2006 Liaison between the restaurant and the kitchen
    Customer Service

Formations

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