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Jerome BREMOND

LYON

Electionseuropéennes 2024

RETROUVEZ GRATUITEMENTLe résultat des européennes à Lyon ainsi que le résultat des européennes dans le Rhône.

En résumé

Mes compétences :
Manage Infra weekends
scheduler implementation
Troubleshooting
Process Improvement
manage communication
Hard-Working
IBM OS/2
ITIL
Microsoft Office
Microsoft Windows
Remedy

Entreprises

  • Louis Dreyfus Company - Service Delivery Specialist - IT

    2017 - maintenant Create and optimize new process related to Global security patching, and monthly patching campaign follow up with External partner. Maintain antivirus protection and upgrade projects. Manage Infra weekends for high impacted
    Infrastructure changes. Participate on building new operational processes on
    Service Now related to scheduler implementation (Opcon).

  • Louis Dreyfus Company - IT Support Analyst & Incident manager

    2016 - 2017 IT Support Analyst - Incident manager
    Service Desk Incident manager, manage communication between support levels,
    create reporting for SD day-to-day activities, follow up critical incidents. Participate to impacted SD projects. Folow up monthly KPI with contractors and propose any improvements.

  • Econocom - Service Desk Analyst

    Puteaux 2014 - 2016 Service Desk Analyst (client: Louis Dreyfus Company)
    Manage Service Desk transformation to a new service center, onsite support, level
    2 troubleshooting, fleet and spend management to reduce mobile phone costs.
    KPI reporting, continuous ServiceDesk process improvements.

  • Econocom - Helpdesk support

    Puteaux 2011 - 2014 Helpdesk support (client: Norbert Dentressangle)
    Helpdesk agent - Managing Level 1 tickets and major incidents, knowledge base manager, key customer contact for client escalations, New employee training.

    SKILLS & CERTIFICATIONS

    ITIL V3 Service Now System Admin
    ITIL OSA (Operational Support and Analysis)

    Industry Knowledge Tools & Technologies

Formations

Réseau

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