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Salesforce
- Director, Success Engagement & Business Development Lead - Customer Success Group Sales, EMEA South
PARIS
2015 - maintenant
Within the Customer Success Group Sales team in EMEA South; I lead the Success Engagement Managers (SEM) and Business Development Managers (BDM) team for EMEA South region.
My responsibilities in this role:
• Support the Regional Business Manager Lead in defining Business Strategy
• Lead enablement program for Business Management team
• Manage SEM / BDM team to support Business Managers on every deal
• Follow and support all Cloud Services business for EMEA South
• Get involved in commercial terms for a customer such as discounting, warranties and legal negotiations
• Coordinate with Regions and the Global Functions on scorecard management, demand generation & campaign execution
• Identify and evaluate new business opportunities that drive adoption and align with our business objectives by coordinating with a virtual team of key internal, centralised roles
• Ensure successful regional strategic partnerships with Sis
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Salesforce.com
- Director, Solution Engagement - Customers For Life
PARIS
2013 - 2015
My responsibilities:
• Aligned closely with RVP to ensure proper implementation approach to maximize customer’s success
• Manage implementation approach by structuring the right solution (aligned with licences) and appropriate approach including partner/Salesforce Services
• Provide oversight, guidance and best practices to mitigate project risk, and ensuring delivery quality
• Expert on partner capability and capacity
• Work closely with Strategic Services to ensure successful delivery
• Position CFL Products & Project that may be needed for a successful customer experience
• Team effectively to address and resolve customer issues
• Manage implementation red account escalations as needed
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Salesforce.com
- Director Strategic Services - Southern Europe, Customers For Life
PARIS
2011 - 2013
Salesforce.com is the enterprise cloud computing company that has transformed the way companies collaborate and communicate. Salesforce.com is leading the effort to bring Cloud 2, the next paradigm for computing, to the enterprise by offering its customers the social collaboration, mobility and openness that are the hallmark of this new world.
Salesforce.com Customers for Life organization (CFL) is a global team of adoption coaches, product experts and trusted advisors who are guiding our customers to drive maximum value from our cloud products.
My responsibilities:
• Manage the Strategic Services Practice within "Customers For Life" organization
• Manage executive level client relationships during project delivery
• Recruit, mentor and retain talented consultants
• Manage bookings of Services on Prospect and Install base customers
• Manage accurately all operational tasks including Services contracts, invoicing, team staffing, project Schedule, resources utilization, billing Forecast, expenses and budget management for on going project
• Enable and Develop the implementation partner ecosystem with salesforce.com certified service partners on the region
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Salesforce.com
- Solution Engagement Manager, Customer For Life
PARIS
2008 - 2011
The Engagement Manager plays a critical role in ensuring both continued revenue growth for the services practice and successful customer engagements during the solution deployment.
The Engagement Manager is an integral part of the sales cycle, selling professional services capacity, and also provides oversight during deployments to mitigate project risk, manage project economics and engage with customers at an executive level.
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Salesforce.com
- Principal Consultant
PARIS
2006 - 2008
- Gestion de projet – Définition et Suivi de projet, direction des réunions de travail et ateliers utilisateurs, suivi de planning et gestion de ressources (internes, Partenaires, Clientes),
- Analyse fonctionnelle et technique – Analyse des besoins, rédaction de spécifications fonctionnelles et techniques, configuration de l’environnement Salesforce,
- Stratégie de déploiement – Migration de données, plans de déploiement, formations,
- Architecture et Développement sur API Salesforce – développement de solutions d’interfaces Salesforce avec des systèmes tiers, architecture et développement spécifiques autour de Salesforce,
- Avant vente – Elaboration, estimation, présentation et négociation des propositions de services (réponse à appel d’offre – partie Services) ; Mission diverse d’avant vente technique et fonctionnelle, et expertise des produits,
- Rôle Européen– Expert et Responsable EMEA du ‘Territory Management’ (Gestion de Territoires), et du ‘B2C’ (Business to Customer),
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Salesforce.com
- Senior Consultant EMEA
PARIS
2006 - 2006
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Salesforce.com
- Consultant EMEA
PARIS
2004 - 2006
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Hyperion
- Pre-Sales
2001 - 2004
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Dune Concept
- New technology Consultant
1999 - 2001
